Junior Client Relationship Manager

Job Description
Junior Client Relationship Manager
Camana Bay
Monday - Friday 8:30 - 5:00
On-site
The Junior Client Relationship Manager, Client Services ("JCRM") has the responsibility to assist the Client Relationship Manager(s) and Management team on all client relationship management functions. This includes the responding and processing of client communications to submitting all transactional work, including the revision and completion of any onboardings and offboarding processes. The JCRM will be required to participate in all projects that encompass reporting on our clients and / or allocated portfolio.
The Junior Client Relationship Manager is part of the Client Services Team and would report into either a Client Relationship Manager, Assistant Vice President, Vice President or similar. A typical career path would encompass the ability to be part of a growing team and move into a Client Relationship Manager role, supported globally with local and international opportunities for growth and development.
We are seeking an individual who is willing to be part of establishing the organization as the best employer in the Cayman Islands whilst simultaneously someone who is aligned with our fierce client spirit. In our team we acknowledge that fit is as important as experience. This person would assist in managing multiple client relationships and we require this person to be in office covering core working hours. We are people centric and believe that we are only as good as our weakest member and that as a Junior Client Relationship Manager, you will be included in on all training and development plans.
The role will cover aspects from reviewing client instructions, minutes /resolutions, the submission of all transactional instructions from clients, assurance of compliance by clients of their reporting obligations in terms of beneficial ownership, economic substance, billing and invoicing, onboarding/offboarding and similar. Exposure to and a working understanding of the Registrar of Companies (ROC), the Cayman Islands Monetary Authority (CIMA) and internal reporting systems is preferred.
Some things you will be doing:
This position requires a good written and oral communication skillset, the ability to meet tight deadlines and a willingness to learn. Applicants must be highly motivated and organized with an ability to work on their own initiative but report on daily functions to the Client Relationship Manager(s).
Computer literacy is essential. The Junior CRM will not be given an allocated portfolio unless otherwise decided but rather assist the Client Relationship Managers in ensuring fierce client spirit. No job description is all-encompassing; the main areas of workflow could encompass the following:

• Written and verbal client communications, oversight and management of a designated client inbox.
• The need to understand client due diligence requirements.
• Ability to unilaterally ensure that onboarding and offboarding processes are followed within policy and procedure.
• Timeous and effective processing of client, law firm and authorised intermediaries' requests - including following up with the required internal teams through the appropriate mechanisms.
• Experience of registered office type instructions and the experience of statutory filings with applicable government and regulatory portals is advantageous as this role will require the submission of these to the appropriate team.
• Previous exposure to the reading and processing of both board and shareholder resolutions is advantageous.
• Knowledge of the REEFs Cayman Island Monetary Authority's platform ensuring that all regulated entities are in good standing is advantageous.
• Awareness of regulatory and statutory deadlines throughout an annual cycle including knowledge of the Beneficial Ownership Transparency Act monthly filings and Economic Substance Notification Filings to be made prior to the filing of the Annual Return due.
• Ability to assist clients on invoicing matters including ensuring that all internal processes are followed.
• Assist with any ad-hoc projects required by the management team.

What technical skills, experience, and qualifications do you need?

• Enjoy interacting with and supporting people whilst being able to take instruction and work independently
• Proven senior corporate administration experience
• Ability to work under internal reporting deadlines
• Ability to work under annual regulatory deadlines whilst maintaining a good written and oral communication skills
• Proven understanding of corporate structures and relevant local regulations and best practices is preferred
• Willingness to work in office and up to 5pm Cayman Islands time, ensuring global coverage on specified clients
• Attention to detail
• Experience in communicating with clients and any intermediary via email and in person is preferred
• Experience using the following systems: CAP / CORIS / ViewPoint / Good levels of working on Excel, Word, Outlook, and Microsoft Teams (required) / Laserfiche / ViewPoint /SAP Billing systems is beneficial.

At CSC, compensation depends on several factors, including job location and the knowledge and experience of each individual. A reasonable estimate of the current range is $50,000 KYD to $63,000 KYD.
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About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.