The Role
Leads business analysis across the full IT project lifecycle, including discovery, process modeling, requirements gathering, documentation, Agile delivery support, client demonstrations, training, handover, and post-project enablement. The role creates BRDs, FRDs, use cases, prototypes, scope documents, and traceability matrices; coordinates with technical teams; manages requirement changes; supports pre-sales activities; and presents solutions to technical and non-technical stakeholders.
Summary Generated by Built In
About Flatworld Solutions
Flatworld Solutions is a leading IT and business services company delivering end-to-end technology solutions
across software development, data management, digital transformation, and business process outsourcing. We
partner with clients globally to translate complex business challenges into scalable, technology-driven outcomes.
Role Summary
We are looking for a Junior Business Analyst who can independently orchestrate the full project lifecycle — from
pre-project discovery and conceptualization, through active project execution and requirements engineering, to
post-project client enablement and handover. The ideal candidate brings 3–5 years of hands-on experience across
business analysis, process design, requirements documentation, and client-facing delivery within IT / Software
Services engagements.
Key Responsibilities
A. Pre-Project Phase — Discovery & Conceptualization
• Conduct As-Is and To-Be process analysis across diverse industry verticals; map current-state workflows
and design future-state process flows.
• Create process flow diagrams, swimlane charts, and data-flow models to document business operations
and identify improvement opportunities.
• Develop conceptual and supporting pre-sales documentation:
◦ Interactive wireframes and clickable prototypes (Figma, Balsamiq, or equivalent)
◦ HTML mockups and presentation decks (PowerPoint / Google Slides)
◦ Scope documents, Statements of Work (SOW), and effort estimations
◦ Market research reports for product development initiatives
◦ Pricing models and competitive benchmarking documents
• Participate in pre-sales calls and RFP/RFI responses; articulate proposed solutions to prospective clients.
B. Project Phase — Requirements Engineering & Delivery
| AI Solutioning Team | Talent Acquisition
Flatworld Solutions Pvt. Ltd. | Confidential | Page 2
• Lead in-depth business requirement gathering sessions with clients through structured interviews,
workshops, and JAD sessions.
• Perform comprehensive discovery of client tools, technology stack, integrations, and existing processes.
• Author and maintain formal requirement artifacts:
◦ Business Requirements Document (BRD)
◦ Functional Requirements Document (FRD)
◦ Use Case specifications and User Story maps
◦ Traceability matrices linking requirements to deliverables
• Collaborate with development, QA, and design teams to translate business needs into technical
specifications.
• Manage requirement change requests; perform impact analysis and maintain version-controlled
documentation.
• Facilitate sprint planning and backlog grooming in Agile environments; ensure acceptance criteria are welldefined.
C. Post-Project Phase — Client Enablement & Handover
• Conduct client demonstrations, UAT walkthroughs, and solution showcases to stakeholders.
• Prepare and deliver client training sessions; create training guides, video walk-throughs, and FAQ
documents.
• Lead idea presentations and solution pitches for upsell / cross-sell opportunities.
• Prepare comprehensive closure and handover documentation:
◦ Project closure reports and lessons-learned summaries
◦ System architecture documentation and integration maps
◦ Wireframe and UI/UX design documentation packages
◦ Knowledge transfer and operations handover documents
• Ensure smooth transition to support / maintenance teams with complete traceability.
D. Cross-Cutting Orchestration
• Act as a single point of coordination across pre-project, project, and post-project phases — ensuring
continuity of context, requirements, and client relationships.
• Proactively identify risks, gaps, and dependencies across lifecycle stages and escalate with actionable
recommendations.
• Maintain a centralized knowledge repository of templates, reusable artifacts, and best practices.
Requirements
Required Skills & Competencies
• Strong analytical and problem-solving abilities; ability to decompose complex business processes into
structured requirements.
• Proficiency in process modeling (BPMN, UML activity/sequence diagrams).
• Hands-on experience with wireframing and prototyping tools (Figma, Balsamiq, Axure, or similar).
• Excellent documentation skills — BRD, FRD, SOW, scoping documents, and architectural write-ups.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio) and Google Workspace.
• Familiarity with project management and collaboration tools (Jira, Confluence, Trello, Asana, or
equivalent).
• Strong verbal and written communication; ability to present to both technical and non-technical
stakeholders.
• Working knowledge of Agile (Scrum / Kanban) and Waterfall methodologies.
• Basic understanding of software architecture, APIs, databases, and integration patterns.
• Client-facing presence with the ability to lead discovery sessions, demos, and training independently.
Qualifications
• Bachelor’s degree in Business Administration, Information Technology, Computer Science, or a related
field.
• 3 – 5 years of relevant experience as a Business Analyst in IT services, software product development, or
consulting environments.
• Certifications such as CBAP, CCBA, PMI-PBA, or Agile certifications (CSM, CSPO) are a plus.
Nice to Have
• Experience with HTML/CSS for creating conceptual mockups or landing pages.
• Exposure to market research methodologies and competitive analysis frameworks.
• Familiarity with CRM platforms (Salesforce, HubSpot) and analytics tools.
• Prior experience in outsourcing / offshoring engagement models.
Benefits
What We Offer
• Opportunity to work across diverse industry domains and global clients.
• End-to-end project lifecycle exposure — from pre-sales to delivery to handover.
• Collaborative, growth-oriented work culture with mentorship from senior analysts and architects.
• Competitive compensation, learning budgets, and career progression pathways.
Skills Required
- Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field
- 3-5 years of relevant Business Analyst experience in IT services, software product development, or consulting
- Strong analytical and problem-solving skills
- Process modeling proficiency using BPMN and UML activity or sequence diagrams
- Hands-on experience with wireframing and prototyping tools such as Figma, Balsamiq, or Axure
- Experience creating BRDs, FRDs, SOWs, scoping documents, and architectural documentation
- Proficiency with Microsoft Office Suite and Google Workspace
- Familiarity with Jira, Confluence, Trello, Asana, or equivalent collaboration tools
- Strong verbal and written communication skills with technical and non-technical stakeholders
- Working knowledge of Agile Scrum, Kanban, and Waterfall methodologies
- Basic understanding of software architecture, APIs, databases, and integration patterns
- Ability to independently lead client discovery sessions, demonstrations, and training
- CBAP, CCBA, PMI-PBA, CSM, CSPO, or other Agile certification
- Experience with HTML and CSS for conceptual mockups or landing pages
- Exposure to market research and competitive analysis frameworks
- Familiarity with Salesforce, HubSpot, and analytics tools
- Experience with outsourcing or offshoring engagement models
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Flatworld Solutions is a global IT, business consulting, and outsourcing firm founded in 2004. As a diversified BPO and technology services provider, it supports over 18,000 clients across 100 countries. The company leverages automation and Generative AI to help enterprises streamline operations, enhance efficiency, and achieve transformative growth through a wide range of professional services and IT solutions.
