Responsibilities:
• Working on Tuesday - Saturday to support the Bank.
• Contribute to the definition, planning, organization and execution of application monitoring and disaster recovery activities across Wealth Management IT
• Diagnose and resolve technical issues and user errors within the application, utilize technical knowledge to investigate, document, and escalate complex application problems.
• Resolve escalated inquiries from both internal and external clients and ensure they are satisfied with the solutions and quality of service offered.
• Have a direct impact on the customer experience.
• Act as a liaison between our delivery squads and operations teams, effectively communicating in both
• Identify and recommend opportunities to enhance productivity, effectiveness, and operational efficiency of the team to enhance overall client experience.
• Perform other duties as assigned.
Qualifications:
• Bachelor’s Degree in Information Technology, Computer, or related field
• At least 1 year of experience in client application support or similar role
• Knowledgeable in SQL scripts, DataDog, Splunk
• Knowledgeable in Windows OS, Unix and Linux
• Familiarity with AWS, Windows File Server,Github, Control M, ServiceNow,Jira is advantageous.
• Understand and follow Agile, DevOps delivery resulting in high velocity, high quality delivery
• Passionate in working in an application support team, with a focus on monitoring and responding to application reliability, security, and performance KPIs
• Able to read log files, identify errors and formulate paths to troubleshoot resolution
• Strong analysis and problem-solving skills and eagerness to learn new technoloigies are important
• Translation skills from business concept to solution design and from complex technical models to plain language Customer based explanations
• Ability to solve problems independently and creatively
• Ability to follow instructions and work in a team environment
• Fluent written and spoken English
What you will get from ATA IT :
• 14 days’ vacation in first year
• Health insurance for staff & families
• Life insurance
• Dental fee for staff & families
• Provident fund
• Monetary Assistance (Childbirth, Funeral, Basket Visit)
• Annual Party
• Monthly Activities- Staff Birthday & Company Activities
• Annual Health Check
• Multi-national company with flexible working hours, but professional company culture
• Hybrid Work from Home Policy
Skills Required
- Bachelor's degree in Information Technology, Computer Science, or a related field
- At least 1 year of experience in client application support or a similar role
- Knowledge of SQL scripts, DataDog, and Splunk
- Knowledge of Windows OS, Unix, and Linux
- Familiarity with AWS, Windows File Server, GitHub, Control-M, ServiceNow, and Jira
- Understanding of Agile and DevOps delivery practices
- Ability to monitor and respond to application reliability, security, and performance KPIs
- Ability to read log files, identify errors, and develop troubleshooting paths
- Strong analytical and problem-solving skills
- Ability to translate business concepts into solution designs and explain technical issues in plain language
- Ability to solve problems independently and creatively
- Ability to follow instructions and work effectively in a team environment
- Fluent written and spoken English
- Availability to work Tuesday through Saturday
What We Do
EFFICIENCY IN MOTION Driving Banking Innovation ATA IT, a subsidiary of the National Bank of Canada, was established in 2016. We deliver world-class IT services to NBC and its subsidiaries, setting the standard for banking technology and supporting its global reach. We achieve this through innovative banking services and uncompromising security, adhering to the highest standards to ensure our group's trust and satisfaction. Our expertise includes: · IT Banking Solutions: From enterprise architecture and infrastructure implementation to seamless integration services and fully managed, high-availability data center hosting. · 24/7 End-to-End Support: Ensuring continuous operational excellence with round-the-clock monitoring and maintenance. · Business Services & Applications: From secure brokerage platforms and corporate banking portals to solutions for institutional trusts, securities lending, and syndicated loans, we are aligned to the financial landscape. ATA IT’s strength lies in encouraging our employees to drive innovation, and our team is a vibrant mix from various cultural backgrounds & industries, collaborating to create a thriving work environment.
