The Role
Manage and strengthen client relationships across a book of business, resolve account issues, oversee subscription renewals, and identify upsell opportunities. The role involves regular customer communication, occasional client visits and industry events, researching client industries, advocating for customer needs internally, and contributing to team success.
Summary Generated by Built In
We are seeking an Account Manager to join our team and help us continue to deliver an excellent
client experience as we help customers build and grow their businesses.
In this role, you would be responsible for managing and elevating client relationships, proactively
handling account issues, and taking ownership of retention and upsell opportunities.
Location
Lancaster, PA
In this role you would:
• Establish robust relationships with customers in your book of business
• Conduct regular communication through calls, emails, and client visits, with occasional
participation in trade shows and industry events to cultivate valuable relationships
• Proactively address and guide resolution for client issues
• Own annual subscription renewals
• Identify additional areas we could serve the customer, and drive upsell opportunities
within your book of business
• Effectively represent customer goals and needs back to the Koble team
We are seeking an individual who is:
• Committed to client success
• Attentive and responsive to client needs
• Detail oriented, particularly when it comes to keeping track of client conversations and
following through on client requests
• Diligent with research to understand the client’s industry
• Invested in the overall success of their team and actively contributes to team synergy
• Comfortable with ambiguity
• Experienced in working in a business environment
• A proactive problem solver
As a member of the Koble team you’ll receive
• Health coverage option for individual and family
• Dental, vision, short-term and long-term disability options available
• 401k Plan
About Us
For 30+ years Koble has been leading the way for small to medium-sized enterprises to manage
and grow their businesses. Our customers are the backbone of our communities - from
manufacturing to equipment sales/services to distribution - and our team is passionate about
working alongside them through ERP software and professional services to help them grow and
flourish.
Our culture is built on the foundation of Christian values. We live this out by blessing our
customers with our work, honoring each other, and building our communities.
Today we serve hundreds of businesses throughout US and Canada with a team of over sixty
employees, and we're growing fast!
If your responses to the application are obviously un-edited AI, you'll be disqualified from this
position.
client experience as we help customers build and grow their businesses.
In this role, you would be responsible for managing and elevating client relationships, proactively
handling account issues, and taking ownership of retention and upsell opportunities.
Location
Lancaster, PA
In this role you would:
• Establish robust relationships with customers in your book of business
• Conduct regular communication through calls, emails, and client visits, with occasional
participation in trade shows and industry events to cultivate valuable relationships
• Proactively address and guide resolution for client issues
• Own annual subscription renewals
• Identify additional areas we could serve the customer, and drive upsell opportunities
within your book of business
• Effectively represent customer goals and needs back to the Koble team
We are seeking an individual who is:
• Committed to client success
• Attentive and responsive to client needs
• Detail oriented, particularly when it comes to keeping track of client conversations and
following through on client requests
• Diligent with research to understand the client’s industry
• Invested in the overall success of their team and actively contributes to team synergy
• Comfortable with ambiguity
• Experienced in working in a business environment
• A proactive problem solver
As a member of the Koble team you’ll receive
• Health coverage option for individual and family
• Dental, vision, short-term and long-term disability options available
• 401k Plan
About Us
For 30+ years Koble has been leading the way for small to medium-sized enterprises to manage
and grow their businesses. Our customers are the backbone of our communities - from
manufacturing to equipment sales/services to distribution - and our team is passionate about
working alongside them through ERP software and professional services to help them grow and
flourish.
Our culture is built on the foundation of Christian values. We live this out by blessing our
customers with our work, honoring each other, and building our communities.
Today we serve hundreds of businesses throughout US and Canada with a team of over sixty
employees, and we're growing fast!
If your responses to the application are obviously un-edited AI, you'll be disqualified from this
position.
Skills Required
- Experience working in a business environment
- Client relationship management experience
- Strong communication skills across calls, email, and client visits
- Ability to proactively resolve client issues
- Ability to manage subscription renewals and identify upsell opportunities
- Detail-oriented follow-through on client requests and conversations
- Research skills to understand client industries
- Proactive problem-solving ability
- Ability to work comfortably with ambiguity
- Commitment to client success and responsiveness to client needs
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The Company
What We Do
We are passionate about partnering with small businesses by providing an ERP platform and professional services to facilitate business growth because we believe the right systems lead to better business, more productive teams, and stronger communities
