A Bit About Us
EventsAir is the platform behind the world's most unforgettable events — World Cups. Olympics. Global summits. If it's a major event, there's a good chance EventsAir is running the show behind the scenes. Our award-winning software powers in- person, hybrid, and virtual experiences for over 1,100 organizers — corporates, associations, governments, and universities — across EMEA, North America, and APAC.
Backed by global private equity powerhouse The Riverside Company, we're proud to be at the heart of the event tech world. If you love big ideas, bigger events, and being part of something genuinely global — you've found your people.
The Opportunity
Ever met someone who just gets you? Understands what you need before you've even finished explaining it, and always seems to know the perfect solution? That's what we need from you.
As our Junior Account Manager, you'll be the trusted go- to person for our amazing client base — from bustling corporations and government departments to universities and associations running events that matter. Your mission: understand their world, champion their goals, and help them get the absolute most out of everything we offer.
If you love the buzz of building genuine relationships, solving problems, and watching your efforts turn into real, measurable growth — keep reading, because this one's for you.
What You'll Be Doing
Be the Trusted Voice You'll be the key point of contact between our company and our clients — the person they turn to when they want to grow, solve a problem, or just talk strategy. You'll build trust, offer smart and realistic solutions, and help expand the suite of services they use with us.
Champion Customer Success (and Keep Them for Life!) Retention isn't just a target for you — it's a mission. You'll work towards and improve customer retention goals, turning one-time clients into lifelong partners.
Spot the Opportunities You've got a knack for seeing where a customer could benefit from more. You'll execute smart upsell and cross-sell strategies, driving product adoption and helping customers unlock even more value.
Smash Those Targets Through proactive outreach and engaging customer programs, you'll exceed your aftersales revenue targets — because when our customers win, we all win.
Keep Score You'll track and report on the metrics that matter: customer contact, renewals, and add-on revenue — giving you (and us) a clear picture of what's working and where the next opportunity lies.
Be the Problem-Solver When a customer hits a bump in the road, you'll be right there — helping resolve challenges, removing barriers to growth, and bringing in the right people or departments to get things sorted fast.
Play Well with Others You'll work closely with our marketing, pre-sales, success, and support teams to make sure every customer's journey feels seamless from start to finish.
What to Expect from This Role
Our customers are as diverse as they come — and no two days will look the same. You'll be expected to:
- Get to know your customers inside and out — their goals, their pain points, what success looks like for them
- Develop tactics and recommend the right products or services to help them get there
- Provide guidance that genuinely makes a difference
- Use your top-notch communication skills to influence and inspire — both with clients and with key stakeholders across our business
Along the way, you'll become a true product expert, gaining a deep understanding of EventsAir and how it's used in the real world. You'll collaborate cross-departmentally with sales, marketing, and product development, ensuring every customer is set up for success — and keeping your eyes peeled for the next great opportunity hiding in plain sight.
Life at EventsAir
Work should feel good — and here, it does. Across our hybrid offices in Australia, the United Kingdom, and the United States, our people bring energy, curiosity, and a genuine love of teamwork to everything they do. We're a bit of a mixed bag in the best way — different backgrounds, different skills, all pulling in the same direction.
We back that up with flexible schedules, real career development, wellness support, and team events that are actually fun (not just "mandatory fun"). Life outside of work matters to us just as much as what happens in it.
We get to do meaningful work in the events industry surrounded by people who genuinely enjoy what they do and who they do it with. If that sounds like your kind of place, we'd love to meet you.
Check out our careers page for more on our benefits and our people > Careers at EventsAir | Event Management Software
Skills Required
- Strong communication and interpersonal skills
- Customer relationship management and account ownership
- Ability to identify and execute upsell and cross-sell opportunities
- Focus on customer retention and meeting aftersales revenue targets
- Proactive outreach and running customer programs
- Track and report customer metrics (contacts, renewals, add-on revenue)
- Problem-solving and coordinating with internal teams to resolve customer issues
- Willingness and ability to become a deep product expert
- Collaborate effectively with sales, marketing, pre-sales, success, and support teams
What We Do
For over 30 years, EventsAir has been developing innovative software solutions and services for the event management industry, creating one of the most comprehensive event management platforms that is trusted by event professionals around the world. Designed by event planners for event planners, the EventsAir platform gives you the ability to manage your event, conference, meeting or function with ease. From the most important task to the smallest detail, every aspect is covered, including; Communications, Event Websites, Registrations, Travel & Accommodation, Onsite Tools, Mobile Attendee Apps, Speaker, Exhibitor and Sponsor Management, to Budgeting and Reporting. Built on the highly secure and scalable Microsoft Azure cloud-based platform, you have total control of your event anywhere anytime in real time across all devices. Trevor Gardiner developed EventsAir to empower the event architect in you. “You are equipped with all the tools you will need to manage any event all in one place. Our platform has been designed with a security first methodology and offers PCI compliance plus a GDPR toolkit to assist with setting your data protection regulations”. EventsAir has been used by professional conference organizers and event planners around the world supporting medium to large scale events including Industry Associations, Corporate Events, Government Conferences, University faculties, plus a range of global events - Olympics, G20, APEC, Rugby World Cup, Commonwealth Games and many more.
