Junior Account Manager (ES/EN + PT bonus) maternity cover

To establish, develop, and secure the long-term sustainable profitability of client accounts in line with key business indicators. To grow, develop, and expand beneficial and productive relationships with the client organisation that support the delivery of sustainable profitability. To define, with the Director of Partnerships, the strategy and actions required to develop new business with the client and, when specified, its companies.

Responsibilities:

• Identify, qualify, and execute business development opportunities within the client organisation, offering all Tenerity marketing solutions and products.
• Represent Tenerity in the day-to-day discovery and delivery of commercial development opportunities that positively affect key business indicators.
• Ensure the implementation of the strategy and initiatives agreed with the client, as well as the achievement of financial targets.
• Support the various Heads in the delivery of strategic development and retention initiatives.
• Articulate the company’s proposition to the client in a qualified and consultative manner so that commercial development opportunities are successfully executed.
• Ensure the accurate and timely delivery of key client review and reporting materials.
• Act as a trusted advocate for the client’s interests within the organisation and, where required, provide compelling evidence, justification, and support to drive key business indicators forward.
• Optimise the value of the company’s assets, including marketing channels, resources, intellectual property, and product innovation.
• Define commercial objectives with the client group companies to increase the value of the partnership.
• Support Partnerships in role performance and providing secondary support to colleagues.
• Constantly review, audit, update, and adhere to departmental procedures.
• Contribute to maintaining a friendly and efficient team, keeping morale high at all times.
• Ad hoc tasks that may be requested by your manager from time to time.
• Keeping abreast of trends in the marketplace, feeding back client requirements, networking at relevant industry forums etc.
• Follow updates relating to the client and its group organisation.
• Constantly strive to broaden the number of client contact points in order to strengthen the relationship.

Business Acumen:

• Analyses threats and opportunities for Tenerity.
• Questions all aspects of less familiar business issues.
• Is able to move between high-level numbers and detailed analysis.
• Makes effective use of analytical models.

Campaign Management:

• Launch new client campaigns on various digital media platforms, including desktop, smartphone, and application.
• Collaborate with the marketing team to set up A/B tests to optimize campaign performance.
• Utilise internal back-office systems, Google Campaign Manager, and QuickSight for reporting purposes.

 Performance Optimisation:

• Monitor and analyse campaign performance metrics to identify areas for improvement.
• Implement strategies and tactics to optimise campaign performance and enhance ROI.
• Continuously track, evaluate, and report on campaign effectiveness to internal and external stakeholders.

Customer Focus:

• Researches and networks across the industry.
• Identifies the potential for major new developments.
• Champions long-term client and customer needs while delivering outstanding service.
• Takes time to understand any negative client or customer feedback or perceptions.
• Evaluates the quality of current service provision objectively and constructively shares ideas for improvement.
• Benchmarks their own area’s service externally and spots unexploited opportunities.

Relationship Management:

• Invests time in building a wide network of relationships internally and externally.
• Uses a range of different styles to influence others.
• Creates a win-win outcome over controversial proposals.
• Has confidence in their ability to present credibly to key clients.
• Gets in front of the right people to sell key proposals.
• Explores others' objections in depth.
• Asks open questions and probes to get beyond the first response.
• Considers the impact on others before making suggestions.
• Listens/draws out others’ concerns.
• Adapts own style to the person or situation and sells the benefits of an idea.

Knowledge/Qualifications

• Proven experience setting up, managing, and optimising advertising campaigns across various digital media platforms.
• Familiarity with digital advertising formats, including Display advertising (standard banners and rich media).
• Confidence in analysing information, solving problems, and using data to make thoughtful, evidence-based decisions.
• Proficient in using Google Campaign Manager for campaign management.
• Marketing qualification or prior experience.
• Microsoft Office knowledge, particularly strong knowledge of Excel and PowerPoint.
• Native Spanish speaker with English proficiency; Portuguese is a bonus.