Jr. Quality Assurance Specialist

Empatica is a full-stack digital healthcare company and a pioneer in digital biomarker development and continuous patient monitoring driven by AI. Our platform consists of medical-grade smartwatches, software, and physiological and behavioral digital biomarkers. Together they enable the continuous remote monitoring of human health across a range of conditions, through clinical-quality digital measurements.

If you are looking to join a fast-paced growth environment and do meaningful work that can make a true impact in the world, then keep reading. 

As a Jr. Quality Assurance Specialist, you will have the opportunity to join Empatica’s Quality and Regulatory team in Milan. 

This role will involve close collaboration across the entire company through supporting quality-specific activities, allowing you to gain a comprehensive understanding of our processes.

Within this position, your responsibilities will include:

• Keep up-to-date the existing document knowledge base used by our teams to provide information to customers and stakeholders.
• Prepare documentation related to audits.
• Support the team with CAPAs and Quality Events activities.
• Participate in process validation activities.
• Participate in documentation and investigation of customer complaints.
• Perform product inspections to specified requirements. 
• Assist with monitoring and maintenance of the applicable procedures and instructions.
• Provide support for the supplier management program. Evaluate suppliers, monitor supplier quality issues, and coordinate failure investigations in a timely manner. Create reports on supplier performance. 
• Collaborate with cross-functional teams to ensure smooth operations.
• Other duties as assigned.

Some important details:

• Empatica operates in an international environment with offices in Europe, the US, and Korea. All work is conducted in English.
• We are operating a hybrid model where our employees choose whether to work from home or come to the office.

You are the ideal candidate if you:

• Have a Bachelorʼs or Masterʼs degree (or equivalent) in Biomedical Engineering, Pharmacy, or related field
• Are fluent in English
• Are an autonomous person with superb organizational skills, problem solving and attention to detail
• Are tech savvy and have the ability to quickly master new tools and platforms
• Have a passion for Empaticaʼs products and mission
• Have resilience, a get-things-done attitude, and an innate desire to do great work

You will join a fast-growing, international, and diverse team of 110+ talented people who care passionately about what we do and the difference we are making in the world. You’ll get the opportunity to work directly with colleagues across all levels of the organization, no matter their seniority, and learn from the people that built the business and our products.

If you jump on board, we can guarantee it won't be an easy ride, but it will be one of the most rewarding experiences in your career, one that will allow you to learn a lot, have true ownership of your work, and test your whole skillset on multiple projects which are helping thousands of people worldwide.

Read our blog post and find out some reasons.

Inclusion & Diversity

At Empatica we embrace diversity and inclusion. We have colleagues from 28 different countries, while more than 50% of our team is women (double the tech average!) We believe this makes Empatica a more exciting and stimulating place to work, and brings different points of view to the table while fostering a spirit of communication, collaboration, and care, where everyone’s opinion and thoughts matter.

• 🧠 Multiple opportunities to be challenged and step up your career in a fast-growth company in one of the hottest areas of tech

• 💰 Competitive salary
• 📈 Employee stock options - we want everyone who joins us to own part of the company and our success
• 🏖️ We have offices in Milan City Center and Downtown Boston. And every summer, we hold an amazing beach retreat in Sardinia, Italy
• 🏥 Health Insurance
• 🏋️‍♀️ Gympass membership with access to gyms, online classes, personal training sessions, and nutrition plans
• 😌 Membership for mental health and wellness platforms
• 🥗 Free healthy lunch every day
• 🤓 Free Kindle and books
• 🕰️ Flexible working hours
• 🧑‍🎓 Personal learning and development budget
• 🍪 Free cookies, if you deserve them
• 👀 Much more…