Responsibilities
- Develop and maintain deep expertise in Kenko’s product offerings, including features, functionality, and capabilities.
- Lead data migration efforts for customers transitioning from other systems — ensuring data is accurately understood, mapped, and securely migrated into Kenko.
- Identify inconsistencies, flag anomalies, and proactively fix data issues to maintain high data integrity.
- Run and manage basic modifications to Python scripts used in implementation workflows.
- Drive and contribute to migration automation initiatives to improve customer onboarding speed and experience. Leverage AI tools and automation to streamline repetitive tasks and improve accuracy.
- Oversee the submission and updates of client-branded apps to the App Store and Google Play. Ensure all app assets meet platform guidelines and ensure timely resolutions for any rejections or delays.
- Create and maintain product documentation such as user guides, FAQs, and knowledge base articles to support both customers and internal teams.
- Contribute to the development of training materials, including videos and step-by-step guides, to support effective product onboarding and usage.
- Identify process gaps and suggest improvements to increase efficiency and scalability.
Requirements
- Minimum 1 - 2 years SaaS experience
- Excellent communication skills – both oral and written
- Data-driven mindset and excellent analytical skills is a must
- Excel proficiency is a must
- Basic knowledge of Python is preferred
- Demonstrated Data / Analytics experience
- Being technically adept, and the ability to pick up and learn new products, tools, and technology
- Good interpersonal skills and ability to collaborate with various cross-functional teams to solve business and tech problems.
- Ability to act in a responsive and sensitive manner to all customer inquiries
- Great phone, chat, and email etiquette
- Willing and available to work in US time zone
- Team player to collaborate with the Sales and CSM team
Skills Required
- Minimum 1 - 2 years SaaS experience
- Excellent communication skills - both oral and written
- Data-driven mindset and excellent analytical skills
- Excel proficiency
- Basic knowledge of Python
- Demonstrated Data / Analytics experience
- Being technically adept
- Good interpersonal skills
- Ability to act in a responsive manner to customer inquiries
- Willingness to work in US time zone
- Team player to collaborate with Sales and CSM team
What We Do
Kenko helps your fitness business win the local market. 📦 Kenko is a complete “business in a box” platform that combines a state-of-the-art website, automated lead-to-member workflows, and a branded member app to drive member loyalty. 💬 It's AI inbox (covering email, text, messenger, etc.) and integrated back office eliminate admin hassles, allowing you to focus on growing your community. 🙋♀️ Supported by a dedicated business growth coach and a proven 7-step business playbook, Kenko equips you with everything you need to deliver a world-class experience to your members. 💼 Kenko Franchise Suite helps fitness & wellness brands transform into AI-first industry leaders. We closely partner with franchise corporate teams to solve complex data and workflows challenges across 100s of business locations. Together we deliver hyper-personalised member experience and industry-leading profit margin for every location. Start "winning your market" with Kenko today.
