ShadowDragon is seeking a Junior Engineer whose primary responsibility is supporting and maintaining our AWS cloud infrastructure, with a secondary focus on on-prem IT systems. You will work closely with senior engineers, developers, and operations teams to ensure reliability, security, and performance across cloud, on-prem, and endpoint environments.
Key Responsibilities
Cloud & Infrastructure (Primary Focus)
• Support, monitor, and maintain AWS cloud environments
• Assist with provisioning, configuration, and troubleshooting of AWS resources
• Utilize infrastructure as code for configuration management
On-Prem & IT Systems
• Support on-prem infrastructure including:
o Virtualization platforms
o Storage and file sharing systems
• Assist with Linux server administration and basic system maintenance
• Help bridge on-prem and cloud environments where needed
Developer & Application Support
• Troubleshoot infrastructure and environment-related issues impacting developers
• Assist with deployment failures, CI/CD issues, and runtime environment problems
• Help diagnose application performance or connectivity issues in collaboration with developers
• Use Python and scripting tools to debug, automate, and improve operational workflows
Endpoint & User Systems Support
• Support and troubleshoot end user workstations and laptops
• Assist with:
o Operating system configuration, updates, and system troubleshooting
o Integration of workstations with internal systems, cloud services, and shared resources
• Act as a technical escalation point for more complex workstation issues (not a ticket-only helpdesk role)
Collaboration & Communication
• Communicate clearly and effectively with technical and non-technical stakeholders
• Document processes, changes, and troubleshooting steps
• Work collaboratively within a team environment while being comfortable operating independently
Required Qualifications
• 2+ years of hands-on AWS experience
o AWS services (EC2, RDS, Elastic Beanstalk, Control Tower)
o Networking fundamentals (TCP/IP, DNS, routing, firewalls)
• Linux server administration
• Python scripting and basic application troubleshooting
• Terraform and Infrastructure as Code experience
• Experience with version control systems like GitHub
Preferred/Nice-to-Have Skills
• AWS, networking or information security certifications
• Experience with:
o virtualization platforms
o enterprise file/share management systems
• Windows/MacOS troubleshooting and system support
• Prior experience supporting production systems
What We’re Looking For
• A self-starter who takes initiative and ownership
• Strong desire to learn continuously and improve systems
• Passion for automation and efficiency
• High sense of responsibility and reliability when supporting critical infrastructure
• Comfortable asking questions, documenting answers, and improving processes
Why Join Us
• Hands-on experience with real-world AWS and hybrid infrastructure
• Opportunity to grow technical depth and system ownership
• Supportive team environment with room for learning and advancement
• Flexibility for the right candidate (local preferred, remote considered)
Local candidates preferred (hybrid/on-site as needed).
Remote candidates will be considered for exceptional fits.
Top Skills
What We Do
ShadowDragon provides ethical Open-Source Intelligence (OSINT) software, link analysis, unique datasets, and training to allow the freedom to focus on the investigation, not the time-consuming tasks of managing data.
