Jr. Analyst, Ops Support

Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines’ extensive line haul network providing EFW clients with a hybrid transportation network. The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch.

We are proud to offer highly competitive pay and a comprehensive benefits package, including:

• Paid vacation, sick time, and holidays
• 401(k) plan with company match
• Medical, dental, and vision insurance
• Short- and long-term disability plans
• Life and accidental death & dismemberment insurance
• Job referral bonus program
• Position Pay Range: $21.00-$24.00 per hour

The Jr. Analyst, Ops Support is responsible for supporting the North American Operation Support team by developing, interpreting, and implementing analytical tools and processes to understand their impact and results to drive continuous improvement.

To perform this job successfully, an individual must satisfactorily perform each essential duty.  Reasonable accommodations will be made to enable individuals with disabilities to perform the essential duties. 

• Report writing within SQL and Microsoft Access.
• Help ensure quality control on support tools through testing and collaborating with users to identify problem areas.
• Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats.
• Implement third-party technology solutions to assist with process efficiencies.
• Support the development of tools and processes for various needs throughout the company. Work with users on troubleshooting potential issues related to software or hardware.
• Support deployment of new software to EFW regional offices and network locations.
• Foster environment that encourages employees to ask for new and innovative tools.
• Assist with process improvement initiatives and implementation of best practices. If processes need to be improved, provide examples and solutions. Voice issues and concerns in a constructive manner to foster and promote a positive work environment.
• Encourage creative problem solving among the different business units.
• Develop positive and professional relationships with all Estes Forwarding Worldwide employees, customers, and vendors.
• Always demonstrate a high level of professionalism.
• Address all issues in a timely manner that could impact the business in accordance to Federal laws including, workplace harassment, and discrimination, immoral and improper conduct.
• Comply with company C-TPAT and TSA security procedures.
• Perform other duties as assigned.
• Regular attendance is required.

The qualifications listed below are representative of the minimum knowledge, skill, and/or ability required.

SKILLS AND ABILITIES

• Must be flexible, able to pay excellent attention to detail and work under pressure during periods of peak work volume.
• Strong knowledge of MS Excel, Access, PowerPoint, and Word.
• Working knowledge of MS Excel formulas and report building.
• Ability to learn and work with new technology.
• Strong knowledge of programming languages such as VBA.
• Strong critical thinking and problem-solving skills.
• Strong time management, organization, communication, and presentation skills.
• Consistently meet documented deadlines and objectives.
• Ability to multitask and prioritize work.
• Effective written and verbal communication skills. Must be able to clearly convey short and long-term defined goals.
• Ability to work independently or in a team setting, in a fast-paced environment.
• Must be mentally and emotionally capable of handling high stress environment.
• Ability to read and interpret complex business and/or technical documents.
• Ability to write comprehensive reports and detailed business correspondence.
• Ability to work with groups of people such as other departments and communicate known concepts.
• Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
• Must be eligible to work in the United States.
• At this time, EFW will not sponsor a new applicant for employment authorization for this position.
• EFW offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, ethnicity, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status.

SUPERVISION

Position functions with supervision and has no direct reports. 

EDUCATION/EXPERIENCE

Minimum of a Bachelor's degree (or equivalent) and 3-5 years of experience.  However, a combination of experience and/or education will be taken into consideration.  Bachelor's degree in Business, Logistics, Computer Science/Programming or other analytical field of study preferred.

LICENSES/CERTIFICATIONS

None required.

TRAVEL

Periodic travel up to 20% travel required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this Job, the employee is regularly required to talk or hear.  The employee is frequently required to sit and use hands to finger, handle, or feel or operate computers and other standard office equipment. The employee is occasionally required to stand, walk and reach with hands and arms.  The employee must be capable of lifting a minimum of 25 lbs.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job.  Reasonable accommodations will be made to enable individuals with disabilities to perform essential duties. 

Normal office situation.   

EFW is an Equal Opportunity Employer, Minorities/Female/Disabled/Veteran.