Ignite IT is seeking a Junior AI Prompt Engineer to support U.S. Customs and Border Protection (CBP). In this role, you will work directly with stakeholders to identify opportunities for AI adoption, develop and refine prompts, design AI-enabled workflows, and support the implementation of AI solutions that improve mission and business operations.
The ideal candidate is passionate about artificial intelligence, enjoys solving complex problems, and can translate business needs into practical AI-enabled solutions. Candidates may come from backgrounds such as workflow automation, business analysis, software development, process improvement, technical consulting, or AI implementation.
This role focuses on helping users adopt and apply AI technologies.
Responsibilities
- Work with stakeholders to understand business processes, gather requirements, identify operational pain points, and evaluate opportunities for AI adoption.
- Design, test, refine, and document reusable prompts and prompt workflows for approved large language model platforms.
- Develop and support AI-enabled workflows that improve operational efficiency and automate manual processes.
- Support demonstrations, training sessions, and user adoption activities that help stakeholders effectively leverage AI capabilities.
- Use approved AI platforms to assist stakeholders with research, summarization, reporting, analysis, and development of decision-support content.
- Evaluate and validate AI-generated outputs to ensure accuracy, reliability, and alignment with mission requirements.
- Research emerging AI capabilities and identify practical use cases that support mission objectives.
- Support rapid prototyping, testing, implementation, and continuous improvement of AI solutions.
- Document AI use cases, workflows, findings, lessons learned, and recommendations.
- Collaborate with technical teams to support deployment and integration efforts.
- Identify opportunities for advanced AI capabilities, automation, Retrieval-Augmented Generation (RAG), and agentic AI solutions and coordinate with technical teams as needed.
Requirements
- U.S. Citizenship.
- Bachelor's degree or equivalent combination of education and experience.
- Experience applying AI tools to solve business, operational, academic, or technical problems.
- Experience designing, testing, or refining prompts for generative AI platforms.
- Strong analytical and problem-solving skills.
- Ability to gather requirements and translate business needs into practical solutions.
- Strong written and verbal communication skills.
- Ability to communicate effectively with both technical and non-technical audiences.
- Ability to work independently and collaboratively in a team environment.
Preferred Qualifications
- Experience with workflow automation tools such as n8n, Make.com, Zapier, LangFlow, or similar platforms.
- Familiarity with Retrieval-Augmented Generation (RAG) concepts.
- Experience with AI agents, chatbots, or conversational AI solutions.
- Exposure to APIs, scripting, software development, or low-code/no-code platforms.
- Experience identifying, documenting, or improving business processes.
- Experience supporting AI adoption, user training, or technology implementation efforts.
- Experience working in a federal government environment.
- Familiarity with prompt evaluation, output validation, and responsible AI practices.
Benefits
- 401(k) with matching and 100% Vested
- Health Insurance - 3 plans to select from
- Dental insurance
- Vision Insurance
- Health savings account
- Life insurance
- Short Term Disability
- Long Term Disability
- AD&D
- Paid time off
- Professional development assistance
- Training
- Tuition reimbursement
- Flexible schedule
- Flexible spending account
- Referral program
- Paid Legal Plan
- and more....
Ignite IT is an Equal Employment Opportunity/Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, Veteran status, sexual orientation, or other protected characteristic. In accordance with EO 13665 Final Rule, Ignite IT will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
Applicants selected may be required to possess and maintain a government clearance
US CITIZENSHIP REQUIRED
Skills Required
- U.S. Citizenship
- Bachelor's degree or equivalent combination of education and experience
- Experience applying AI tools to solve business, operational, academic, or technical problems
- Experience designing, testing, or refining prompts for generative AI platforms
- Strong analytical and problem-solving skills
- Ability to gather requirements and translate business needs into practical solutions
- Strong written and verbal communication skills
- Ability to communicate effectively with technical and non-technical audiences
- Ability to work independently and collaboratively in a team environment
- Ability to obtain and maintain a government security clearance (may be required)
- Experience with workflow automation tools (n8n, Make.com, Zapier, LangFlow)
- Familiarity with Retrieval-Augmented Generation (RAG) concepts
- Experience with AI agents, chatbots, or conversational AI solutions
- Exposure to APIs, scripting, software development, or low-code/no-code platforms
- Experience identifying, documenting, or improving business processes
- Experience supporting AI adoption, user training, or technology implementation efforts
- Experience working in a federal government environment
- Familiarity with prompt evaluation, output validation, and responsible AI practices
What We Do
Passion and Purpose. We are a start-up borne out of a group of architects and engineers providing solutions that transform with digital breakthroughs. We Partner - Partnership to us means being all in - on the ground, in the weeds, producing and delivering mission solutions. We Innovate - driving digital innovation and experimentation to improve decision services for the American people. We Engage – co-creating to deliver HCD (human centered design) to solve tour customers digital challenges. We Deliver – and take pride and accountability in everything we do. We are Ignite IT. Ignite IT deploys teams that are customer-obsessed, delivering a CX (Customer Experience) renaissance to our Private and Public Sector customers. We combine Commercial BX (Business of Experience) with customer delivery experts to benefit agencies to innovate and improve services and launch new digital solutions. We have built a company foundation dependent on each of our employee’s success, and provide a healthy, engaging, community where learning and knowledge sharing are encouraged. We empower our employees to be bold, continually innovate and propose new ideas to improve processes and services. We engage daily on work that touches millions of people, always focusing on positive impacts and results. We enable mission services that enable Enterprise companies to succeed in digital transformation, protect Border Agents, deploy the Army Reserve and National Guard, providing decision dominance to make America safer. We apply these digital services across the Private and Public Sectors to include include HHS, DHS, AOUSC and Army. We aim to continually raise the bar for our customers to expect more from their digital services. For more information, visit www.igniteitservices.com
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