Description
Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to onsite three times per week.The RoleIn this role, you will be responsible for developing, architecting, and supporting Nice CXone voice systems to enhance our Contact Center voice technologies. As we transition from an on-premises solution to a cloud-based environment, your expertise will play a crucial role in ensuring a seamless and effective migration, optimizing performance, and delivering scalable, future-proof solutions for our voice operations.What You'll DoDevelop, architect, and support complex Nice CXone voice systems, including inContact Studio scripting, Adapters, Automation, AI, Natural Language Processing (NLP), and workforce management, for a large-scale distributed enterprise contact center.Design and implement large-scale voice integrations with Customer Relationship Management (CRM) systems, such as Salesforce.Collaborate with network engineers to ensure seamless integration with voice carriers, voice networking, Session Initiation Protocol (SIP), Session Border Controllers (SBC), and WebRTC, supporting large-scale enterprise contact center operations.Analyze and troubleshoot issues in cloud and hybrid multi-cloud environments, focusing on large-scale distributed contact center systems to maintain optimal performance.
Additional Description
Your Skills Abilities (Required Qualifications)Bachelor's degree in Computer Science, Engineering or relatedSeven (7) years experience in information technology developing and architecting highly available, complex, distributed, component-based, service-oriented, event-driven architecture solutions for an enterprise contact center.Five (5) years experience developing, architecting, and supporting complex Nice CXone voice systems including inContact Studio scripting, Adapters, Automation and AI, Natural Language Processing (NLP), and workforce management supporting large scale distributed enterprise contact centers.Experience with voice technologies that include voice carrier integration, voice networking, Session Initiation Protocol (SIP), Session Border Controllers (SBC), and WebRTC in support of large-scale enterprise contact centers.Experienced designing, developing, analyzing and troubleshooting large-scale distributed contact center systems in the cloud as well as hybrid multi-cloud environments.Knowledge of general architectural patterns, technologies, and architecture management processesExperience developing, architecting, and supporting large scale complex Custom Relationship Management systems such as SalesforceThis job may be eligible for relocation benefits.
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
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Diversity Information
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire
Equal Employment Opportunity Statement (U.S.)
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What the Team is Saying
What We Do
At General Motors, our vision is to create a world with Zero Crashes, Zero Emissions, and Zero Congestion. We wholeheartedly embrace the responsibility to lead the change that will make our world better, safer, and more equitable for all.
Our industry and company are undergoing a once-in-a-lifetime technological transformation, which is reshaping our approach to technology and innovation. We are expanding our horizons through new technology platforms and driving innovations that deliver exceptional value to our customers.
Why Work With Us
At General Motors, our purpose is to pioneer the innovations that move and connect people to what matters. We’re driving the world forward, together. We’re building vehicle software alongside its hardware, hands-free driving that will lead to autonomy, and EVs that charge your home for an all-electric future.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Roles that are categorized as Hybrid mean that the successful candidate is expected to report onsite to the designated facility at least three times per week or other frequency as dictated by the business.
