JOC/IM Command Centre Analyst

Job Description

Purpose of the role

To mitigate the impact of unexpected incidents by identifying, responding and resolving disruptions that threaten the banks IT services, operations and technological infrastructure through effective decision making and successful resource delegation. 

Accountabilities

• Development, implementation and management of major incident management programmes.
• Execution of responses to reported incidents from various channels including email, phone and monitoring systems, prioritised by its potential impact to the bank's IT systems, and provide regular status updates to affected stakeholders.
• Analysis of logs, system data and user reports to identify the root cause of incidents and determine the necessary course of action to resolve or follow escalation protocols to escalate incidents to the relevant team or individual for assistance.
• Execution of regular tests and simulations to test response procedures in the event of an incident.
• Documentation and analysis of past incident details, the steps to resolution and lessons learnt from each case to support the identification of recurring issues in the future, implement preventive measures to minimize future occurrence and to build a comprehensive knowledge bases of known issues.

Analyst Expectations

• Will have an impact on the work of related teams within the area.
• Partner with other functions and business areas.
• Takes responsibility for end results of a team’s operational processing and activities.
• Escalate breaches of policies / procedure appropriately.
• Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
• Advise and influence decision making within own area of expertise.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
• Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Make evaluative judgements based on the analysis of factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Guide and persuade team members and communicate complex / sensitive information.
• Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Join Barclays as a JOC/IM Command Centre Analyst, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. In this role, you will be an integral part of our Cyber Fraud Fusion Center, delivering scalable CFFC services to disrupt and prevent upstream economic crime.

To be successful as a JOC/IM Command Centre Analyst, you will need the following:

• Able to remain confident, calm, in-control, and focused in managing and resolving mission-critical situations.
• Knowledge of incident management and analysis tools, such as: ServiceNow, X-Matters, Everbridge, Silobreaker​.
• Knowledge and working experience with a layered and intelligence-driven defence models.
• Previous experience in a Situational, Operational Control, or Security Control environment.

Some other highly valued skills may include:

• Knowledge and experience with malicious tools used by cyber adversaries against financial services, such as eBanking Trojans, POS/ATM malware, mobile malware, webinjects, and phishing / smishing. ​
• Knowledge and experience with Fraud / Cybercrime functions, including Fraud, Anti-financial Crime, Cybersecurity, Physical or Operational security.
• Knowledge and experience with operational controls and risk management related to organization's security and defence posture​.
• Experience working in a large, multinational organisation with colleagues and stakeholders based in multiple / remote locations​.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

The successful candidate will be based in London.