As an L2 AWS Support Engineer, you will provide advanced technical support, optimize CI/CD pipelines, and automate infrastructure provisioning, primarily using AWS services.
Job Description:
As an AWS Support Engineer, you will be responsible for providing advanced technical support for AWS-based solutions. You will troubleshoot and resolve complex technical issues, including those related to networking, security, and automation.
Key Responsibilities:
Develop, manage, and optimize CI/CD pipelines using tools like Jenkins and Opsera.
Automate infrastructure provisioning using Terraform and CloudFormation.
Administer and optimize key AWS services, including EC2, S3, RDS, Lambda, and IAM.
Strengthen security by implementing best practices for IAM, encryption, and network security (VPC, Security Groups, WAF, NACLs, etc.).
Design, configure, and maintain AWS networking components such as VPCs, Subnets, Route53, Transit Gateway, and Security Groups.
Advanced Troubleshooting:
Investigate and resolve issues related to networking (VPC, subnets, security groups) and storage.
Analyze and fix application performance issues on AWS infrastructure.
Cluster Management:
•Create and manage EKS clusters using AWS Management Console, AWS CLI, or Terraform.
•Manage Kubernetes resources such as namespaces, deployments, and services.
Backup & Recovery:
Configure and verify backups, snapshots, and disaster recovery plans.
Perform DR drills as per defined procedures.
Optimization:
Monitor and optimize AWS resource utilization and costs.
Suggest improvements for operational efficiency.
Technical Skills:
Advanced understanding of AWS core services (EC2, S3, VPC, IAM, Lambda, etc.)
Strong knowledge of AWS automation, scripting (Bash, Python, PowerShell), and CLI.
Experience with AWS CloudFormation and Terraform.
Understanding of AWS security best practices and identity and access management.
Migration and Modernization: Assist with migrating workloads to AWS and modernizing existing infrastructure.
Performance Optimization: Analyze AWS resource usage and identify optimization opportunities.
Cost Optimization: Implement cost-saving measures, such as rightsizing instances and using reserved instances.
Soft Skills:
Excellent problem-solving and analytical skills.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Customer-focused approach.
Certifications (Preferred):
AWS Certified Solutions Architect - Associate
AWS Certified DevOps Engineer – Professional
