At CI&T, we help large enterprises transform the potential of AI into real business impact with AI Deployment, AI-native execution, and tech-integrated business solutions.
With 30 years of experience in technological transformation, we accelerate innovation with expertise in Agentic SDLC, Application modernization, Data & AI, Martech and Business strategy.
We are 8,000 CI&Ters across more than 25 countries, collaborating to build solutions with real impact. AI is already part of how we work, evolve, and innovate every day.
About the Role
We are seeking a Design Lead (Expert) to direct the end-to-end design strategy, govern unified design systems, and drive cross-functional alignment for a major retail e-commerce transformation.
In this role, you will lead the strategic convergence of web (SAP Commerce Cloud / Angular) and native mobile app (Flutter) experiences. You will act as the primary design anchor, championing high-converting user journeys, setting design-system standards, and pairing with client stakeholders and engineering teams to ensure seamless delivery.
Key Responsibilities:
Strategic Design Direction & Governance
- Direct the overall UX/UI strategy across web and native mobile channels, enforcing a single, converging design language.
- Establish and govern shared design-system tokens, components, and interaction patterns across both platforms to prevent experience drift.
- Oversee end-to-end user journeys focusing on high-intent touchpoints, including Single Page Checkout (SPC), Product Detail Pages (PDP), Search/Type-ahead, and loyalty features.
Stakeholder Alignment & Advisory
- Act as the lead design partner to client executives, product owners, and engineering leaders, facilitating alignment workshops and design reviews.
- Bridge business goals with user-centric design decisions, validating concepts through usability testing and data-backed UX rationale.
- Lead sprint planning for design deliverables across parallel tracks, ensuring build-ready artifacts and annotated specifications are delivered on time.
Team Pairing & Knowledge Handoff
- Work directly inside the client's design environment (Figma) from day one to ensure full transparency and seamless co-creation.
- Pair with client designers and internal pod members to mentor, maintain quality standards, and execute smooth knowledge handoffs with zero migration overhead.
- Integrate advanced, mobile-first, and store-companion patterns (e.g., AI size confidence, personalization, in-store features) into the core experience.
Requirements & Qualifications
- Experience: 8+ years of digital product design experience, with at least 3+ years in a Lead or Principal Design role governing complex e-commerce or retail ecosystems.
- Domain Expertise: Deep hands-on experience designing for large-scale omnichannel retail, e-commerce conversion optimization (Checkout, PDP, Cart, Search), and mobile-first user journeys.
- Design Systems Mastery: Proven track record of creating, maintaining, and scaling enterprise-level design systems using design tokens and shared pattern libraries across Web and Mobile Native frameworks.
- Tooling: Expert-level mastery of Figma (variables, auto-layout, advanced prototyping, component libraries, and developer handoff workflows).
- Technical Familiarity: Strong understanding of front-end capabilities and constraints across web storefronts (e.g., Angular/Spartacus) and native mobile frameworks (e.g., Flutter).
- Leadership & Communication: Exceptional presentation, facilitation, and stakeholder management skills. Ability to articulate complex design decisions clearly to non-designers.
Preferred Qualifications
- Experience with AI-assisted UX patterns (e.g., AI sizing recommendation tools, personalization engines).
- Background in omnichannel "store-companion" or BOPIS (Buy Online, Pick Up in Store) user experiences.
Skills Required
- 8+ years of digital product design experience
- 3+ years in a Lead or Principal Design role
- Experience governing complex e-commerce or retail ecosystems
- Hands-on experience designing large-scale omnichannel retail and e-commerce conversion experiences
- Experience with checkout, product detail pages, cart, search, and mobile-first user journeys
- Proven experience creating, maintaining, and scaling enterprise design systems
- Experience with design tokens and shared pattern libraries across web and native mobile frameworks
- Expert-level Figma mastery, including variables, auto-layout, advanced prototyping, component libraries, and developer handoff workflows
- Strong understanding of front-end capabilities and constraints across Angular or Spartacus web storefronts and Flutter mobile applications
- Exceptional presentation, facilitation, and stakeholder management skills
- Ability to clearly explain complex design decisions to non-designers
- Experience with AI-assisted UX patterns, personalization engines, or AI sizing recommendations
- Experience with omnichannel store-companion or BOPIS experiences
What We Do
CI&T is your end-to-end digital transformation partner. As a digital native, we bring a 27-year track record of accelerating business impact through complete and scalable digital solutions. With a global presence of 6,000+ professionals in strategy, research, data science, design and engineering, we unlock top-line growth, improve customer experience and drive operational efficiency.
