Hi
Greetings from KRG Technologies Inc.
KRG has been consistently recognized and appreciated by renowned multibillion dollar clients for being their trusted staffing partners for more than a decade.
If interested, please check out the job description here below and share your updated resume. For further queries please call or share a good time to connect.
Job Title : Critical Incident Management Analyst
Location : PLANO,, TX
Duration : Contract
Job Description
The role is responsible for the execution of the Global and North America Critical Incident Management processes (key) and supporting the transition to the Problem Management processes. This includes facilitating technical recovery bridges, communicating with all levels of leaderships, compiling reports that support analysis of incident trends, and participating in post-incident debriefs following a critical incident.
Excellent verbal and written communication skills with an emphasis on the ability to tailor messages for varying audiences (peer support groups to executive level communication) Strong ability to prioritize and complete multiple task during time critical and high pressure situations Experience in process development, implementation and continuous improvement ITIL Foundation Certification Preferred Strong analytical skills to support the synthesis of knowledge and information out of abstract and varying types of data points Experience working with 3rd party supplier support resources and escalation points Ability to demonstrate dependable delivery of support in off
Mandatory: LinkedIn presence and for verification share 2 good references from your last two projects.
If you are not interested in the role or if now isn’t a great time for a move, just let me know if I can help in the future.
Thanks for your time,
Additional Information
All your information will be kept confidential according to EEO guidelines.
Skills Required
- Excellent verbal and written communication skills
- Strong ability to prioritize and complete multiple tasks
- Experience in process development and continuous improvement
- ITIL Foundation Certification
What We Do
Established for more than two decades, KRG Technologies, Inc., headquartered in Valencia, CA, is a distinguished leader in Workforce Solutions, Microsoft Technology Solutions & Services, and Edge Computing (iOT) across the USA, Canada, Dubai, and India. Recognized as a Great Place to Work for two consecutive years, and a five-time honoree by Inc5000, and certified with ISO 9001 and 27001, KRG Technologies has demonstrated a steadfast commitment to excellence and innovation in the Information Technology & Services industry. KRG specializes in providing all-around workforce solutions, developing advanced digital applications, Microsoft solutions, and Edge Computing(iOT) for smart spaces. Well-known for getting things done, we focus on finishing work on time and sticking to the budget without sacrificing quality. We are good at making cost-effective solutions that not only meet but go beyond what the client wants, making sure everything goes smoothly and gets the best results. The purpose of KRG’s existence is ‘employment creation’ and we want to have long-term relationships with our employees and clients. To do this, we follow the important principles of being honest and transparent. We offer customers the advantages of: • Software development processes - flawless execution and project management. • Leveraging a combination of proven onsite and offshore • Professional Services Unit to augment your onsite team capacity/capability • Commitment to meet your objectives "on time - within budget" • Aggressive Pricing & Proven Track Record.
