Our Company
We’re Hitachi Digital Services, a global digital solutions and transformation business with a bold vision of our world’s potential. We’re people-centric and here to power good. Every day, we future-proof urban spaces, conserve natural resources, protect rainforests, and save lives. This is a world where innovation, technology, and deep expertise come together to take our company and customers from what’s now to what’s next. We make it happen through the power of acceleration.
Imagine the sheer breadth of talent it takes to bring a better tomorrow closer to today. We don’t expect you to ‘fit’ every requirement – your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.
The team
Hitachi Digital Services Vietnam is part of a 300 strong global delivery network, supporting Hitachi Digital Services around the globe. Our employees collaborate with teams in Japan, India, Portugal, and the US, servicing customers worldwide and working on a huge variety of projects. From cloud migration to digital modernization and advanced analytics, offering operational excellence, agile delivery, and plenty of energy to work on huge transformation projects for our customers.
The role
The Japanese Business Operations Staff who will provide business operation support service to Japanese clients. The position involves daily communication with Japanese client to handle various kinds of service requests such as: Call center service (Query handling), Operation service (data registration/system integration), troubleshooting (data investigation, error handling), etc.
In addition, this role involves handling service requests of the assigned service following the agreed SLA (Service Level Agreement) and being responsible for translation all kinds of work-related IT or non-IT documents from English to Japanese and vice versa.
What you’ll bring
- Bachelor’s degree or equivalent diploma.
- Language Proficiency: Japanese N1/N2 level (strong speaking and writing skills).
- Experience working with Japanese clients and systems.
- Familiarity with Japanese work culture and business manners.
- Strong analytical and problem-solving skills.
- Ability to work in a multinational, cross-functional team environment.
- Self-motivated and eager to learn (in business domain, software engineering, language).
- High sense of responsibility and teamwork.
- Proficiency in English is an advantage.
About us
We’re a global, team of innovators. Together, we harness engineering excellence and passion to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can make a positive impact on their industries and society. If you believe that innovation can bring a better tomorrow closer to today, this is the place for you.
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Championing diversity, equity, and inclusion
Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team.
How we look after you
We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.
We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.
Hitachi Digital Services Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hitachi Digital Services and has not been reviewed or approved by Hitachi Digital Services.
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Healthcare Strength — Benefits materials show multiple medical plan choices (Anthem HSA/CDHP and regional Kaiser CDHP), plus dental and vision, with 2026 employee premiums described as moderate for several tiers. HSA‑eligible options are available and employer contributions may be provided.
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Retirement Support — Plan highlights indicate a Fidelity‑administered 401(k) with an employer match that steps up by service year and immediate vesting. Participation is structured through the Hitachi Benefit Pool for U.S. entities.
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Leave & Time Off Breadth — Time‑off programs are described to include 12 paid holidays, flexible PTO for exempt roles, accrual‑based vacation for non‑exempt, and 80 hours of sick time in the U.S. Paid volunteer time is also mentioned.
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What We Do
Hitachi Digital Services is an independent services business that focuses on delivering a unified operating model for cloud, data, IoT and managed services. Playing a pivotal role in Hitachi's digital transformation strategy, Hitachi Digital Services places a strong emphasis on Generative AI to deliver an integrated end-to-end digital transformation for enterprises. The company is strategically positioned within the Hitachi Digital portfolio of companies to leverage the synergies between operational technology (OT), information technology (IT), and product and service offerings. Such positioning allows Hitachi Digital Services to work closely with Hitachi Digital, the new Hitachi Vantara and Hitachi group businesses, including GlobalLogic, to create an integrated end-to-end digital transformation solution for enterprises
