Japan Custody Client Facing Operations Manager - Vice President

Reposted 11 Days Ago
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Japan
Hybrid
Expert/Leader
Financial Services
We’re one of the world’s biggest technology-driven companies
The Role
Lead the Custody Client Facing Team in Tokyo, managing custody operations, collaborating across teams, and ensuring excellence in client service.
Summary Generated by Built In
Job Description
Are you looking for an exciting opportunity to engage with clients and grow your career with one of the world's largest financial institutions? This is a unique opportunity for you to join our Securities Services Operations team where we are in charge of delivering investor solutions that help clients protect their portfolios, optimize their efficiency and maximize opportunities in diverse global markets.
As a Custody Client Facing Operations Manager in Japan, you will lead a team to oversee Custody operations and collaborate with stakeholders across Asia Pacific, driving excellence and innovation in client services.
Job Responsibilities
  • Lead and manage the Custody Client Facing Team in Tokyo, Japan
  • Establish strong connections with Manila Corporate Center teams supporting Asia Pacific processing
  • Oversee the Custody operations including; client facing operational interaction, custody trade & FX processing, asset servicing, cash processing, custody settlements and transition management
  • Partner with key stakeholders across Product, Technology, and Business Control and collaborate with Operational Risk, Compliance, and Audit teams
  • Engage with global and regional Securities Services operational teams

Required qualifications, capabilities, and skills
  • Minimum of 10 years of experience in an Operations function within a Corporate and Investment Banking business
  • Proven experience in leading large teams, complex processes and full end-to-end knowledge of all Custody services (Trade, FX & Cash processing, Asset Servicing, Settlements, Tax, Client Service)
  • Build strong relationships with internal stakeholders and clients to understand client behavior and requirements as well as successful leadership and staff development including attracting and developing top talent
  • Experience in dealing a difficult conversation with external clients and counterparties
  • A track record of working in a dynamic changing environment with the experience of learning, documenting and implementing new processes efficiently
  • Capacity to multi-task, manage time effectively and work under pressure and to fixed deadlines with attention to detail in a fast paced environment
  • Able to articulate and clearly document business goals, strategies, operating models, functions and activities along with excellent oral and written communication skills to management, clients and colleagues
  • Fluent in Japanese verbally and in writing
  • Bachelor's degree

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Top Skills

Asset Servicing
Audit
Cash Processing
Compliance
Custody Operations
Custody Settlements
Fx Processing
Operational Risk
Securities Services Operations
Trade Processing

What the Team is Saying

Nick S.
Lupe C.
Edwin T.
Dawn T.
Meng M.
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The Company
HQ: New York, NY
289,097 Employees
Year Founded: 1799

What We Do

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands.

Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products.

Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.

©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.

Why Work With Us

Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.

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