Chocolateers will help the general manager and his or her management team ensure that the store operates in a way that helps deliver excellent customer service, maximizes financial return, and fosters an environment that makes Ghirardelli a great place to work. The Chocolateer will be responsible for upholding the high standards of the company and its reputation.
Cashiering
- Satisfy each Guest using both verbal and non-verbal communication in a positive manner during the entire course of the transaction
- Process purchases according to Company guidelines and protocols
- Entice Guests and increase Check Transactions utilizing Up-sell techniques
- Effective management of all cash handling and credit card processing procedures utilizing Company Procedures and best practices
Stocking and Pre-packing
- Assemble various proprietary retail items per the Recipe Guidelines
- Maintain adequate supply of all retail product both on the sales floor and in back stock
- Ensure all product is appropriately priced and signed per Company Guidelines and State/Local Weights and Measurements requirements
- Maintain sales floor and products to Company Standards of cleanliness, arrangement, and display
- Guest Service
- Utilize Company Best Practices of Guest Satisfaction by working with Guests on the sales floor and the restaurant area
- Maintain detailed knowledge of all products, pricing, and Company History
- Utilize knowledge of products and pricing to satisfy guest inquiries and create up-sell opportunities
- Maintain professional in all inquiries and encounters with Guests
- Assist Co-workers, Supervisor, and Management in providing superior Guest Service
- Gift-wrap as needed items for sale per Company Guidelines and Standards
- Offer samples of approved product to all Guests
- Be knowledgeable of product information, prices, and ingredients
Maintenance and Sanitation
- Maintain high levels of sanitation and cleanliness with trash receptacles, floors and general working areas
- Maintain the stockroom in a clean and orderly fashion per Company Guidelines
- Clean windows and mirrors when they appear smudged or soiled or when directed by a Supervisor/Manager
- Maintain Guest and Employee Washing Facilities in a clean, sanitary condition
What We Do
Founded in 1852, the Ghirardelli Chocolate Company is a manufacturer and marketer of premium chocolate products. Ghirardelli is one of the few companies in America that controls the entire chocolate manufacturing process, from cocoa bean to finished product. This control over the manufacturing process combined with Ghirardelli's proprietary bean blend and unique methods of roasting and processing, ensures that you are rewarded with the highest quality and richest products. Ghirardelli has the richest heritage of any American chocolate company and continues to honor it to this day.
.png)
