Position Summary
As a Vice President, Business Process Manager within J.P. Morgan Wealth Management, you will join the Relationship Management team within the Service organization, serving as a cross-functional connector across Service, Operations, Product, Controls, and Advisor-facing teams. This role strengthens operational partnerships, manages product demand, translates feedback into actionable themes, and drives resolution of issues impacting the advisor and client experience.
The ideal candidate is a strong operator and relationship manager who can navigate complex processes, identify owners and escalation paths, connect the right stakeholders, and turn recurring pain points into clear priorities and measurable improvements.
Job Responsibilities
Operations Partnership & Issue Management
- Own relationships with key Operations partners and maintain a strong understanding of critical processes, handoffs, dependencies, failure points, and escalation paths impacting Service, advisors, and clients.
- Identify and address recurring operational pain points by supporting root-cause analysis, tracking risks and remediation activities, driving resolution, and reviewing outcomes to reduce recurrence.
Product Book of Work Management
- Manage the Service organization’s product book of work, including enhancement requests, new functionality, advisor pain points, and service center priorities.
- Partner with Product, Technology, Operations, and Service leadership to define business needs, prioritize demand, and track requirements, dependencies, risks, decisions, and outcomes.
- Prepare clear updates for governance forums, leadership discussions, and cross-functional working sessions.
Advisor & Service Center Feedback Management
- Manage and analyze feedback from advisors, service center teams, and relationship management partners to identify recurring friction, service challenges, emerging risks, and improvement opportunities.
- Translate feedback into actionable insights and partner across Service, Product, Operations, and Communications to escalate and resolve high-impact themes.
Business Issues & Correction Activities
- Support business-led correction activities, partnering with Risk, Controls, Legal, Compliance, Operations, and Service to define impacted populations, requirements, timelines, dependencies, and execution plans.
- Coordinate execution, documentation, stakeholder alignment, status reporting, and escalation while supporting post-correction reviews to identify improvements and reduce recurrence risk.
Required Qualifications
- Strong process management skills, including the ability to understand complex workflows, identify gaps, and recommend practical improvements.
- Proven issue-resolution discipline, including root-cause orientation, escalation management, action tracking, and follow-through.
- Strong relationship management skills with the ability to build credibility across departments, functions, and leadership levels.
- Ability to translate ambiguity, feedback, and operational friction into clear business needs, recommendations, and action plans.
- Strong organization, prioritization, accountability, and attention to detail; able to manage multiple initiatives and stakeholders independently.
- Risk and control mindset, including sound judgment, documentation discipline, escalation awareness, and understanding of applicable policies and procedures.
- Strong written and verbal communication skills, with the ability to synthesize complex topics into leadership-ready materials.
- Proficiency in Microsoft Office, including PowerPoint, Excel, Word, and Outlook.
Preferred Qualifications
- Experience in Wealth Management, financial services, Service, Operations, Product, Risk, Controls, or an Advisor-facing support environment.
- Experience supporting governance forums, executive-level materials, cross-functional working sessions, or initiatives requiring influence without direct authority.
- Experience with SharePoint, issue tracking tools, workflow management platforms, reporting tools, feedback repositories, or data analysis.
- FINRA Series 7 or Series 99 preferred, but not required
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Strong process management skills, including understanding complex workflows, identifying gaps, and recommending practical improvements
- Proven issue-resolution discipline, including root-cause analysis, escalation management, action tracking, and follow-through
- Strong relationship management skills across departments, functions, and leadership levels
- Ability to translate ambiguity, feedback, and operational friction into business needs, recommendations, and action plans
- Strong organization, prioritization, accountability, and attention to detail while managing multiple initiatives and stakeholders independently
- Risk and control mindset, including sound judgment, documentation discipline, escalation awareness, and understanding of applicable policies and procedures
- Strong written and verbal communication skills, including synthesizing complex topics into leadership-ready materials
- Proficiency in Microsoft Office, including PowerPoint, Excel, Word, and Outlook
- Experience in Wealth Management, financial services, Service, Operations, Product, Risk, Controls, or advisor-facing support environments
- Experience supporting governance forums, executive-level materials, cross-functional working sessions, or initiatives requiring influence without direct authority
- Experience with SharePoint, issue tracking tools, workflow management platforms, reporting tools, feedback repositories, or data analysis
- FINRA Series 7 or Series 99
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
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Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
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Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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