J.P. Morgan Payments Communications Manager, Vice President

Job Description
J.P. Morgan Payments, a division of JPMorgan Chase, which processes over $10 trillion in payments daily across 160 countries and more than 120 currencies, is seeking an experienced communicator to elevate messaging within its Digital & Design division-one of the most innovative and exciting areas of the firm. You will bring a creative approach to internal communications, balanced with an analytical mindset to advise and influence senior executives in this global business. You will operate at the highest strategic levels while collaborating with the broader Global Payments Communications Team - and other aligned communications teams - to execute tactically, delivering communications outcomes that support and impact business results. These efforts must effectively reach broad and influential internal audiences across J.P. Morgan Payments and the firm at large.
As a Communications Manager on the Global Payments Communications team, you will display strong stakeholder management skills and prioritize, influence, and work effectively in a matrixed environment. This role requires close collaboration with Payments Management Team members and senior product leaders in addition to product marketing teams, business management, legal, PR, media, compliance, sales, and other business functions. There will also be resources available to both leverage and manage to ensure delivery of successful results in a complex communications environment.
Job Responsibilities:

• Serve as a key strategic advisor to the global head of Digital and Design.
• Develop and execute against a communications plan with KPIs that aligns to both the business goals and the people agenda
• Develop a narrative for the business, that aligns with the broader Payments narrative
• Identify and track key performance metrics to report on results.
• Understand when and how to use communications tactics, including strategic messaging, town halls, all-hands and other in-person events, general talking points, crisis communications, blogs, etc., to align with business vision and objectives.
• Partner across the Payments Communications team and other stakeholder communications teams to deliver results that impact the business and the firm.
• Ensure effective communications, as needed, across the business and the firm.
• Build relationships with and coordinate across broader business/regional communications teams.

Required Qualifications, Capabilities, and Skills:

• 8+ years of recent experience in the Marketing & Communications field.
• Superior verbal, written, and interpersonal skills; strong editing skills; web knowledge/digital savvy.
• Proven ability to lead, influence, and align across cross-functional teams.
• Proven stakeholder management experience.
• Excellent organizational skills with the ability to multitask and prioritize high-volume, high-priority initiatives.
• Commitment to maintaining the firm's high standards related to risk, compliance, and the Code of Conduct.
• High level of independence, energy, and integrity; demonstrates respect for a diversity of opinions and styles, and accepts accountability and responsibility.
• Flexibility to work outside of normal business hours depending on business needs.

Preferred Qualifications, Capabilities, and Skills:

• BA/BS degree in Communications, Marketing, or Journalism preferred.
• Experience within the Technology industry a plus.
• Solid understanding of technology organizations.
• Strong knowledge of corporate, internal and employee communications strategies, best practices, implementation, and execution.
• Expertise in Word, Excel, and PowerPoint. Additional software skills (Adobe, Acrobat Professional, Photoshop, HTML) are a plus.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.