E*Pro Consulting service offerings include contingent Staff Augmentation of IT professionals, Permanent Recruiting and Temp-to-Hire. In addition, our industry expertise and knowledge within financial services, Insurance, Telecom, Manufacturing, Technology, Media and Entertainment, Pharmaceutical, Health Care and service industries ensures our services are customized to meet specific needs. For more details please visit our website www.epro-tech.com.
Job DescriptionJob Title: IVR Business System Analyst
Job Location: Torrance, CA
Job Type: Permanent Full Time
Description:
Experience in working with business to formalize requirements
Experience in writing Business Requirement Document (BRD)
Working knowledge of Genesys Interactive Voice Response system
Knowledge of voice User Interface (UI) specification
Experience in writing User Interface Design Document (UIDD)
Knowledge of Agile, Iterative
Proficiency in working with business and technical teams
All your information will be kept confidential according to EEO guidelines.
Skills Required
- Experience working with business to formalize requirements
- Experience writing Business Requirement Document (BRD)
- Working knowledge of Genesys Interactive Voice Response system
- Knowledge of voice User Interface (UI) specification
- Experience writing User Interface Design Document (UIDD)
- Knowledge of Agile, Iterative methodologies
- Proficiency working with business and technical teams
What We Do
EPRO Services, Inc. is a leading provider of superior waterproofing and contaminant protection systems designed to keep building structures dry and safe. Founded in 1993, the company specializes in building envelope protection, offering a comprehensive range of solutions including vapor intrusion mitigation, air barrier systems, and leak repair services for a variety of site conditions across the United States and Canada.
