Primary Skills
Specialization
Job requirements
Role: IVR Developer (Amazon Connect)
Years of Experience: 8+ years
Location: New York – Hybrid (3 days onsite)
As a consultant within the DE team, you will work with our clients to define their digital strategy and execution roadmap, and design and implement differentiated digital solutions to help deliver measurable value.
Job Description:
We are seeking an experienced AWS Telephony / IVR Application Developer to design, develop, deploy, and support Amazon Connect–based IVR solutions. This role focuses on building and maintaining IVR contact flows and serverless services, implementing secure configuration and secrets management, and ensuring high quality through resilient design and validation of failure scenarios (e.g., timeouts, API failures, dependency degradation).
Key Responsibilities
Amazon Connect & IVR Development
Design, build, deploy, and version Amazon Connect Contact Flows.
Configure and maintain Amazon Connect resources including:
Queues
Routing profiles
Hours of operation
Develop and integrate Lex bots where applicable.
Validate IVR behavior during failure scenarios such as:
API errors and downstream failures
Timeouts and retries
Partial dependency outages
Implement safe fallback paths and customer-friendly error handling.
AWS Serverless Application Development
Develop and maintain AWS Lambda functions (Node.js or Python) supporting IVR workflows.
Build and maintain API endpoints consumed by IVR flows.
Implement robust:
Error handling
Retry strategies
Structured logging for troubleshooting
Design and utilize DynamoDB access patterns supporting IVR use cases (e.g., routing state, transfer points, lookup/stateful interactions).
Secure, Configurable Development
Build software that:
Reads configuration externally (not hard-coded)
Uses managed secrets (no embedded credentials)
Supports release promotion without code changes
Ensure no hard-coded:
Endpoints
Credentials
Environment identifiers
Deployment & Delivery Practices
Deploy application artifacts using standardized CI/CD pipelines (no manual console deployments).
Contribute to and follow a documented deployment runbook for consistent, repeatable releases across application components.
Participate in defect triage and resolution for issues introduced through delivered changes.
Collaborate with QA and stakeholders to ensure enhancements meet quality standards before promotion.
Required Skills & Experience
Core Technical Requirements
Hands-on experience with Amazon Connect, including:
Contact Flows
Queues, routing profiles, hours of operation
Strong AWS serverless development experience:
AWS Lambda (Node.js or Python)
API integration patterns supporting IVR flows
DynamoDB
Experience building telephony/IVR experiences, including failure-safe behavior and degraded-mode handling.
Experience with secure secrets and configuration management (e.g., AWS Secrets Manager and/or Parameter Store).
Experience delivering via CI/CD pipelines using standardized deployment patterns.
Why should you apply for this role?
As Brillio continues to gain momentum as a trusted partner for our clients in their digital transformation journey, we strive to set new benchmarks for speed and value creation. The DI team at Brillio is at the forefront of leading this charge by reimagining and executing how we structure, sell and deliver our services to better serve our clients.
Know more about
PPE: https://www.brillio.com/platform-and-product-engineering/
DAE: https://www.brillio.com/services-data-analytics/
CES: https://www.brillio.com/services-customer-experience-services/
DI: https://www.brillio.com/services-digital-infrastructure/
Know what it’s like to work and grow at Brillio: https://www.brillio.com/join-us/
Equal Employment Opportunity Declaration
Brillio is an equal opportunity employer to all, regardless of age, ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.
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Skills Required
- 8+ years of relevant experience
- Hands-on experience with Amazon Connect (contact flows, queues, routing profiles, hours of operation)
- Experience building telephony/IVR experiences with failure-safe and degraded-mode handling
- AWS serverless development: AWS Lambda (Node.js or Python)
- Experience integrating Amazon Lex bots into IVR flows
- Experience with DynamoDB access patterns for IVR use cases
- Secure secrets and configuration management (AWS Secrets Manager and/or Parameter Store)
- Experience delivering via standardized CI/CD pipelines (no manual console deployments)
- Ability to design robust error handling, retry strategies, and structured logging
- Location: New York - Hybrid (3 days onsite)
Brillio Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Brillio and has not been reviewed or approved by Brillio.
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Healthcare Strength — Healthcare is considered comprehensive, including medical coverage for employees and dependents alongside life, disability, and accidental death protections. Feedback suggests these protections are a core strength of the package.
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Leave & Time Off Breadth — Time-off options include paid leave and parental leave, with flexible or ‘flexible PTO’ approaches cited in some contexts. Feedback suggests this breadth helps support work-life balance when team norms permit usage.
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Wellbeing & Lifestyle Benefits — Wellbeing offerings span counseling, financial-management sessions, fitness programs, and travel insurance, plus region-specific extras like discounted IT hardware and work-from-home essentials. Feedback suggests these add-ons enhance perceived value beyond core insurance.
Brillio Insights
What We Do
Brillio is the leader in global digital business transformation, applying technology with a human touch. We help businesses define internal and external transformation objectives, and translate those objectives into actionable market strategies using proprietary technologies. With 2600+ experts and 13 offices worldwide, Brillio is the ideal partner for enterprises that want to quickly increase their core business productivity, and achieve a competitive edge, with the latest digital solutions.
