Ivanti Neurons for ITSM Specialist - 888

Key Responsibilities:

• Consultation and Analysis:
• - Engage with clients to gather requirements and understand their ITSM needs.
• - Conduct detailed analysis of current ITSM processes and identify areas for improvement.
• Solution Design and Implementation:
• - Design and develop ITSM workflows using Ivanti Neurons.
• - Implement and configure Ivanti Neurons for ITSM solutions tailored to client requirements.
• - Ensure seamless integration of Ivanti Neurons with existing IT infrastructure.
• Development and Customization:
• - Develop custom scripts and automation workflows to enhance ITSM capabilities.
• - Customize Ivanti Neurons modules to meet specific client needs.
• Training and Support:
• - Provide training to clients on Ivanti Neurons for ITSM functionalities.
• - Ensure environment is kept up to date with relevant release and security patches.
• - Offer ongoing support and troubleshooting for implemented solutions.
• Documentation and Reporting:
• - Create comprehensive documentation for all implemented solutions.
• - Generate reports and dashboards to monitor ITSM performance and metrics.

Required Skills, Qualifications and Education

Experience:
• 4-8 years of experience in ITSM tools.
• Proven experience with Ivanti Neurons for ITSM.
• Strong background in workflow automation and development.


Skills:
• Proficiency in scripting languages (e.g., PowerShell, JavaScript).
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
 
Preferred Qualifications:
• Ivanti Neurons for ITSM certification.
• Experience with other ITSM tool - Ivanti Neurons.
• Knowledge of ITIL best practices.