The Role
The Role:
We are seeking a skilled Ivanti Neurons for ITSM specialist to join our dynamic team. The ideal candidate will have extensive experience in IT Service Management (ITSM) and a strong background in workflow automation and development. This role involves working closely with clients to understand their ITSM needs, designing and implementing solutions using Ivanti Neurons, and ensuring seamless integration with existing systems.
Key Responsibilities:
- Consultation and Analysis:
- - Engage with clients to gather requirements and understand their ITSM needs.
- - Conduct detailed analysis of current ITSM processes and identify areas for improvement.
- Solution Design and Implementation:
- - Design and develop ITSM workflows using Ivanti Neurons.
- - Implement and configure Ivanti Neurons for ITSM solutions tailored to client requirements.
- - Ensure seamless integration of Ivanti Neurons with existing IT infrastructure.
- Development and Customization:
- - Develop custom scripts and automation workflows to enhance ITSM capabilities.
- - Customize Ivanti Neurons modules to meet specific client needs.
- Training and Support:
- - Provide training to clients on Ivanti Neurons for ITSM functionalities.
- - Ensure environment is kept up to date with relevant release and security patches.
- - Offer ongoing support and troubleshooting for implemented solutions.
- Documentation and Reporting:
- - Create comprehensive documentation for all implemented solutions.
- - Generate reports and dashboards to monitor ITSM performance and metrics.
Required Skills, Qualifications and Education
- 4-8 years of experience in ITSM tools.
- Proven experience with Ivanti Neurons for ITSM.
- Strong background in workflow automation and development.
- Proficiency in scripting languages (e.g., PowerShell, JavaScript).
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Ivanti Neurons for ITSM certification.
- Experience with other ITSM tool - Ivanti Neurons.
- Knowledge of ITIL best practices.
Experience:
Skills:
Preferred Qualifications:
About ION:
We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.
· Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading, and risk.
· Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure.
ION is a rapidly expanding and dynamic group with 13,000 employees and offices in more than 40 cities around the globe,
Our ever-expanding global footprint, cutting edge products, and over 40,000 customers worldwide provide an unparalleled career experience for those who share our vision.
Learn more at iongroup.com
Similar Jobs
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Serving Luxembourg's IT needs since 2002, ION Group has focused its activities on 3 pillars: ION Home: IT services for home users. - Computer repair and maintenance - Network Setup - Internet Setup - Email and Hosting Services ION Pro: Maintenance for small and medium businesses - Server maintenance and setup - Network configuration and security - Workstation - Server and services hosting and housing ION Development - Website design and development - Custom application development (Web, Mobile, iOS, Android) - OpenSource software modifications






.png)