ITSM Solution Developer

Salary: £55,000 per annum plus bonus, car allowance and Veolia benefits (Package worth up to £69,425)

Location: Flexible with some international travel 

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It’s why we’re looking for someone who’s just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. 

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you;

• Access to our company pension scheme

• Discounts on everything from groceries to well known retailers

• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to

• 24 hour access to a virtual GP, 365 days a year, for you and family members in your household

• One paid days leave every year to volunteer and support your community 

• Ongoing training and development opportunities, allowing you to reach your full potential

What will you be doing?

The role is centred around developing our ServiceNow platform to help facilitate our Service Management processes, integrating with other business systems and 3rd party applications where required.

Following direct customer engagement with our key users around the world to understand requirements; you will use your ITIL process and development skills to support, configure and customise the platform. This might cover enhancing end-user experience and service portals, building automations/integrations, deploying to new internal international business units; all whilst leveraging your product knowledge and sticking close to out-of-the-box functionality. 

This role is part of a fast paced agile team located across the UK and France and will suit someone with a thirst for product knowledge and a passion for delivery.

• Design and implement fit-for-purpose solutions.

• Develop and adhere to best practices for developing on the platform.

• Continuously contribute to team performance improvement and collaboration.

• Collaborate effectively across teams, working efficiently to meet delivery dates.

• Align solution design with business goals.

• Develop and test solutions.

• Produce detailed design documentation.

• Develop documentation to assist users.

• Manage data transformation and synchronisation between platforms.

• Integrate ServiceNow with other third-party applications and business systems. Ability to demonstrate ServiceNow modules to prospect customers.

What are we looking for?

• Practical experience of administering/supporting the ServiceNow platform

• Experience of configuring and developing with ServiceNow.

• Experience of web technologies, such as Javascript, HTML or CSS

• Knowledge of developing integrations with the ServiceNow platform using web services / SOAP / email / plugins

• Excellent customer service skills including empathy, active listening and patience

• Experience in a Service Management team/function

• Performance Analytics development experience, is desirable

• Developing and solving difficult problems with simple solutions.

• Analytical mindset and good problem-solving skills.

• Excellent written and verbal communication.

• Ability to work as part of a team. Attention to detail

• Ability to learn quickly either from self research or mentoring

• Experience or knowledge of Agile working and principles

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to be listed in The Sunday Times Best Places to Work 2024, being named as a Top 10 Very Big Organisation to work for two years in a row! This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.

We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.

We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. We are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of sex, gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, nationality, ethnic or national origin, religion or belief, disability or age.

We therefore welcome and encourage all candidates who meet the minimum requirements to apply.