Inetum es líder europeo en servicios digitales. El equipo de Inetum, formado por 28.000 consultores y especialistas, se esfuerza cada día por generar un impacto digital en las empresas, las entidades del sector público y la sociedad. Las soluciones de Inetum tienen como objetivo contribuir al desempeño y la innovación de sus clientes, así como al bien común.
Presente en 19 países con una densa red de sitios, Inetum se asocia con los principales editores de software para afrontar los desafíos de la transformación digital con proximidad y flexibilidad.
Impulsado por su ambición de crecimiento y escala, Inetum generó unas ventas de 2.500 millones de euros en 2023.
🏅 Top Employer Europe 2024
Job DescriptionWe are looking for a Service Catalogue Management service to be provided with resources with proven experience in IT operations, process analysis, Business Service Management, service discovery with a background in Service Now.
Demonstrate a deep knowledge of IT Operations processes/frameworks and equivalent process improvement methodologies will be requested.
This service provided will by a Service Catalogue Manager with a good understanding of defining and documenting a Business Service with all relevant parties, as well as interacting with Service Owners to agree on the contents of their respective Service Catalogue.
Service – Tasks & Key deliverables and Responsibilities:
• Responsibility for the maintenance of the IT Service Catalogue in conjunction with internal service and technology owners
• To Carry out the Product Manager responsibilities for the Service Catalogue Management process
• Strategic design of the Enterprise Catalogue and drive toward a single system of engagement.
• Coordination and facilitation of discussions and working sessions between Service Catalogue Management and other processes, especially asset, configuration management and request fulfilment
• To ensure up to date service information is available for users, that items are retired, made live and amended as required.
• To complete regular reviews of the Catalogue with internal stakeholders to ensure relevance to business needs and requirements.
• To work with internal customers to ensure consistency and accuracy of the Service Catalogue
• To work with reporting team to assure that the service catalogue and CMDB meet requirements of the various production teams interacting with IT development, Operations, IT Quality teams and product owner groups to obtain and exchange information.
• Proactively escalate problems and issues and drive to resolution.
Professional Skills, Abilities and Experience
Essential:
• 1- 3 years’ experience on Catalogue Management & CMDB modules preferably in Service Now.
• Provide experience with other a Service Management or IT Production functions, i.e. Change Management, Incident Management or Problem Management
• Experience in transformation and migration projects within Service Now or any other Service Management Application
Desirable:
• Experience configuring and/or Administering ServiceNow
• ServiceNow System Administrator Certification
• ITIL V3/V4 Foundation Certification
Others
Level of expertise of the service: N2
The service will be provided in English
9h to 18:00 on working days
The service will be provided on a hybrid mode (4 days/month in the Client’s office)
Ofrecemos la oportunidad de asistir, junto al equipo de ciberseguridad, a conferencias, ponencias y charlas en Congresos de Seguridad Informática, como Navaja Negra, RootedCON, Hack-én, jornadas CCN STIC, etc. al ser patrocinadores de muchos de estos eventos
Ponemos a tu disposición un amplio catálogo formativo en competencias tecnológicas y certificaciones de acuerdo con las exigencias de los proyectos y clientes. Formación en idiomas, donde podrás elegir entre 12 opciones. Formación en habilidades personales dentro del ámbito profesional. Uso de otras plataformas adicionales como Udemy y OpenWebinars.
Te ofrecemos una retribución a la carta, pudiendo elegir diferentes productos y modelar tú mismo cómo distribuirlos: seguro de salud, tickets de comida, guardería, tarjeta transporte y formación. Además, damos acceso a ventajas del grupo de empresa: descuentos en diversos productos y servicios.
El contrato será indefinido, con un horario flexible de oficina, con posibilidad de teletrabajar para poder conciliar de la mejor forma tu vida personal-profesional. Proporcionamos estabilidad y un excelente ambiente laboral, formado por los mejores profesionales en el ámbito de la Ciberseguridad.
Ofrecemos una atractiva carrera profesional en función de la experiencia y potencial personal, dentro de una compañía en continua evolución y con un sólido crecimiento.
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What We Do
Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good. Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility. Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023. Top Employer Europe 2024
