- In depth experience with IT Service Management practices in an enterprise environment
- Excellent communication skills in English, verbally and written to all levels of the organization. Confidence in dealing with staff, managers and senior leadership across the firm.
- Knowledge of cloud technologies, primarily Microsoft Azure & Google Cloud Technologies
- Ability to set clear and simply understandable, but ambitious goals that translate the business strategy into action, encouraging and motivating the team members to achieve targets
- Demonstrated commitment to continuous improvement, putting required measurements and management architectures in place to achieve improvement goals
- Ability to build constructive working relations across the different teams, functions, cultures, genders and demonstrate KPMG behavior and values
- Ability to interact professionally under pressure with a wide range of customers ranging from end-users and IT staff to management and external service providers
- Professionalism and commitment which includes investing time outside office hours when deemed required
- Team player who values honesty and transparency, credits others and is willing to share success
Qualifications
- Bachelor's degree in Information Technology or Computer Science or related discipline or equivalent professional experience
- Knowledge in industry standards, related to areas defined in: ITIL, Lean Six Sigma, ISO 20000, DevOps is a must
- ITIL Certification is a must ; TIL Managing Professional, Practice Manager or Master certification is a plus
- Previous team management experience in a global environment is considered a plus
- Agile/Scrum certification is a plus
- Familiarity with ITSM platforms (e.g., ServiceNow)
- Affinity with IT Service Management frameworks, change and organizational sensitivity
Experience
- 12+ years of hands-on and leadership experience of working in a multi-cultural and multi-vendor environment in a multi-discipline team in multiple country locations with sound knowledge in building effective working relationships with Business and IT Leaders at the Global, Regional and National Level
- Experience with Site Reliability Engineering concepts with focus on removing toil where possible.
- Strong business stakeholder management
- Experienced in managing third parties
- Experienced in working in a matrix management structured organization
- Excellent organizational and planning ability
- Excellent cross functional team management skills
- Experience managing resources in a fast-moving environment and on projects with evolving requirements and accelerated timelines
- Strong data, metrics, and analysis skills
- Open to adopting artificial intelligence and keen to identify and implement automation opportunities that improve ITSM process efficiency, governance, decision-making, and service outcomes.
Skills Required
- Bachelor's degree in Information Technology, Computer Science, a related discipline, or equivalent professional experience
- Knowledge of ITIL, Lean Six Sigma, ISO 20000, and DevOps industry standards
- ITIL certification
- 12+ years of hands-on and leadership experience in multicultural, multi-vendor, multidisciplinary, and multinational environments
- Experience with Site Reliability Engineering concepts and toil reduction
- Strong business stakeholder management experience
- Experience managing third parties
- Experience in matrix-management organizations
- Strong data, metrics, and analysis skills
- Familiarity with ITSM platforms such as ServiceNow
- ITIL Managing Professional, Practice Manager, or Master certification
- Previous team management experience in a global environment
- Agile/Scrum certification
What We Do
Zealogics LLC provides a broad range of IT consulting, systems implementation and application outsourcing services through an optimized global delivery model. Zealogics builds deep knowledge of traditional product engineering across mechanical, electronics and software platforms, to enable clients to navigate their digital transformation. Zealogics values engineering techniques, automation frameworks, and reference models which are refined through engagements with Fortune 500 enterprises and OEMs. We combine customer-centric product strategies through a collaborative approach for execution. We help to harmonize processes, identify bottlenecks, and eliminate non-value tasks to deliver world-class products. With impeccable focus on client needs we connect specialized resources for the right positions, both for full time and contractual placements. Our long-term relationships with employees and clients have been built in an environment of integrity and commitment, with a shared goal of mutual success. Zealogics hires experienced people to solve a wide array of IT and Engineering challenges that our clients face. Our guarantee - Zealogics provides the best value services in town.
