Location: Riyadh, Saudi Arabia (Onsite)
Job Type: 6-Month Contract
Nationality: Saudi Nationals preferred
Language Requirement: Arabic speaker (mandatory)
We are seeking an experienced ITSM Expert to support the I&CS (Information & Cyber Security) department initiatives and provide end-to-end system administration for the ITSM portal. The ideal candidate will ensure smooth operations, configuration, enhancements, and continuous improvement of ITSM processes and tools. This is a short-term engagement (6 months) with immediate availability preferred.
Key ResponsibilitiesAdminister, configure, and maintain the ITSM portal, ensuring high availability and performance.
Support I&CS department initiatives aligned with service management goals and security processes.
Implement ITSM best practices across Incident, Problem, Change, Service Request, CMDB, and Knowledge Management.
Perform system updates, integrations, workflows, and automation enhancements.
Monitor system usage, generate reports, and provide insights for continuous improvement.
Troubleshoot technical issues and coordinate with internal teams and vendors for resolution.
Ensure compliance with ITIL processes and organizational security policies.
Provide user support, training, and guidance on ITSM modules and features.
Prepare documentation related to configurations, processes, and system changes.
5+ years of hands-on experience in ITSM platform administration (ServiceNow, BMC Remedy, Ivanti, or equivalent).
Strong understanding of ITIL frameworks and service management workflows.
Experience working with security and compliance teams, preferably in an I&CS environment.
Ability to create dashboards, reports, workflows, and automation scripts.
Solid troubleshooting and analytical skills.
Excellent communication skills in Arabic (mandatory) and good proficiency in English.
Ability to work onsite in Riyadh.
Bachelor’s Degree in IT, Computer Science, Information Systems, or related field.
ITIL Foundation Certification is highly preferred.
Relevant ITSM tool certifications are a plus.
Saudi Nationals will be given preference.
Duration: 6 Months
Location: Riyadh (Onsite)
Availability: Immediate joiners highly preferred
Top Skills
What We Do
Datamatics Technologies (DMT) was established in Dubai. We specialize in providing onsite and offshore professional services, covering the full spectrum of Data Analytics and Data Science domains.
Our experience of working with diverse industry sectors such as Telecoms, Finance, Government and Manufacturing, across multiple regions enables us to engage and deliver for our clients with confidence.
We can offer our full portfolio of services through resource augmentation, managed services, both on T&M or fixed price financial arrangements. Through our end-to-end managed services offering we enable our clients to cut down costs, increase profitability and focus on value addition to their core business activities.
Our project and delivery management team are certified in Agile, PMI and ITIL to ensure the planning and execution are carried out using industry best practices.
We are working with our clients across Middle East and Africa Region.
