Role: ITSM Architect , ZenDesk Enterprise W2 Role
Location : Bloomington, MN , Kissimmee, FL
Long term contract
Key Responsibilities
Architect & Implement ITSM Solutions
Lead the design, buildout, and enhancement of ZenDesk at an enterprise scale.
Define ITSM workflows, automation, and service catalogs aligned with organizational needs.
CMDB Integration
- Incorporate and manage a Configuration Management Database (CMDB) within ZenDesk.
- Ensure accurate asset and configuration tracking across IT infrastructure.
- Tool Integration & Optimization
- Integrate ZenDesk with Device42 or similar asset management/discovery tools.
- Streamline processes for incident, problem, change, and asset management.
- Enterprise SME Leadership
- Serve as the Subject Matter Expert (SME) for ZenDesk enterprise implementations.
- Provide guidance on best practices, scalability, and long-term sustainability.
End-to-End Ownership
- Operate independently to deliver architecture, configuration, testing, and deployment.
- Partner with stakeholders to gather requirements and translate them into technical solutions.
Required Qualifications
- Enterprise-level ZenDesk implementation experience (must-have).
- Strong background in ITSM frameworks (ITIL v3/v4 preferred).
- Hands-on experience with CMDB design and integration.
- Familiarity with Device42 or comparable tools for asset discovery and management.
- Ability to work autonomously, driving projects from concept to completion.
- Excellent communication and documentation skills for technical and non-technical audiences.
Similar Jobs
What We Do
Haramain Systems Inc. is the hardest working Software Development, staffing & Consulting firm We do what we know is right for consultants and companies, creating a unique and powerful recruiting and talent experience. We don’t just say we’re hard working. We are. We don’t just invest in great people, we invest in people with guts, who don’t stand alone with integrity, but together as one united front. Our core is a powerhouse that can’t be described but should be experienced. Through its extensive network of IT professionals, Haramain Systems is able to quickly identify the right people at the right time. The Company differentiates itself by focusing on long-term client and candidate relationships, paying close attention to the dynamic changes in the industry and by fully understanding the needs of each individual client. Haramain Systems is your personalized link to the highest-quality IT professionals available in this rapidly evolving industry. Haramain Systems provides expertise in the following areas: Infrastructure Architecture Application Development Database Information Security Information Architecture Web Services Business Intelligence PMO – Project Management Business Analysis Project Teams Partner Programs ERP Haramain Systems specializes in the following industries: Financial Services Telecommunications Health Care Services Information Security Manufacturing Advantages offered by Haramain Systems include: National search and consulting services Exceptional client and candidate support Background checking Technical skills testing
.png){kind=logo}
