Are you passionate about technology, automation, and continuous improvement? We're looking for an ITSM Administrator to play a key role in enhancing our IT Service Management capability.
In this role, you'll help drive operational excellence by supporting and optimising our ITSM platform, enabling seamless integrations across enterprise systems, and improving service management processes. You'll collaborate with technical and business teams to deliver innovative solutions that create real value across the organisation.
Responsibilities- Configure, maintain, optimise, and support our ITSM platform.
- Build and enhance integrations across enterprise systems using REST APIs, webhooks, and automation workflows.
- Develop meaningful dashboards and reporting that support operational decision-making.
- Maintain platform governance, configuration standards, security controls, and best practices.
- Identify opportunities to automate processes and enhance user experiences.
- Provide governance input into solution and change designs.
- Build, validate, and optimise integrations and automation solutions to ensure they are scalable, reliable, and aligned with ITSM standards.
- Represent platform and integration impacts within Change Advisory Board (CAB) and Design Authority (DA) forums.
- Support the successful delivery of ITSM enhancements, platform upgrades, and major releases.
- Collaborate with technical and business stakeholders to deliver value-driven solutions.
Relevant IT Diploma/ Degree and ITIL would be advantageous
2-3 years in IT Service Management environments
Process Knowledge e.g., Incident Management, Problem Management, Change Management, Asset Management, Configuration Management, Contract Management, Knowledge Management and Project Management.
Experience integrating ITSM platforms (Xurrent, ServiceNow, Manage Engine, Jira etc.)
Experience supporting cross‑platform workflows and automation
Working knowledge of JavaScript, HTML, CSS, and SQL, with the ability to support platform configuration, integrations, automation, and reporting.
Experience working with REST APIs, webhooks, and system integrations.
Strong communication skills, attention to detail, and a willingness to learn
Ideally based in Durban, as this is an office-based role.
Skills Required
- Relevant IT Diploma or Degree
- ITIL knowledge or certification
- 2-3 years of experience in IT Service Management environments
- Knowledge of Incident, Problem, Change, Asset, Configuration, Contract, Knowledge, and Project Management processes
- Experience integrating ITSM platforms such as Xurrent, ServiceNow, ManageEngine, or Jira
- Experience supporting cross-platform workflows and automation
- Working knowledge of JavaScript, HTML, CSS, and SQL
- Experience with REST APIs, webhooks, and system integrations
- Strong communication skills, attention to detail, and willingness to learn
What We Do
Mr Price Group Limited is an omni-channel, fashion value retailer. The Group retails Apparel, Homeware and Sportsware and is one of the fastest growing retailers in South Africa. Our History: 1885 - The first John Orrs store opens 1934 - The first Hub store opens 1952 - John Orrs is listed on the JSE 1967 - Acquisition of two Miladys stores 1986 - Laurie Chiappini and Stewart Cohen, together with BOE, acquire a major shareholding in John Orr Holdings 1987 - The first Mr Price store opens 1991 - Laurie Chiappini and Stewart Cohen acquire control of the Group from BOE 1993 - Launch of the Mr Price Group Share Partnership Initiative 1996 - Acquisition of Galaxy & Co. and Sheet Street 1997 - Alastair McArthur is appointed as CEO 1998 - Mr Price Home launched 2000 - Mr Price opens stores in Botswana and Namibia 2001 - Specialty Stores becomes MR Price Group 2005 - Over 100 million units are sold across the group 2006 - Sale of the Hub and Galaxy divisions 2007 - Launch of Mr Price Sport stores and Mr Price Franchising 2008 - Miladys wins the Orange Index award for excellence in customer service 2008 - Mr Price Apparel is voted the most loved and most frequented retail apparel brand for the first time 2008 - This year Mr Price Home is voted the most loved and most frequented homeware retailer 2011 - Retail sales exceed R10 billion and profit attributable to shareholders exceeds R1 billion for the first time 2011 - The group celebrates the 25th anniversary of change in control, recording a CAGR share of 25.3% and headline earnings per share of 23.5% over this period 2012 - First Corporate owned Mr Price store opens in Lagos, Nigeria 2013 - Mr Price launches its online store
