ITIL

Bringle Academy

www.bringleacademy.com

Application Developer

• The Application Developer is responsible for making available applications and systems which provide the required functionality for IT services.
• This includes the development and maintenance of custom applications as well as the customization of products from software vendors.

Change Advisory Board (CAB)

• A group of people that advises the Change Manager in the assessment, prioritization and scheduling of Changes.
• This board is usually made up of representatives from all areas within the IT organization, the business, and third parties such as suppliers.

Change Manager

• The Change Manager controls the lifecycle of all Changes.
• His primary objective is to enable beneficial Changes to be made, with minimum disruption to IT services.
• For important Changes, the Change Manager will refer the authorization of Changes to the Change Advisory Board (CAB).

Configuration Manager

• The Configuration Manager is responsible for maintaining information about Configuration Items required to deliver IT services.
• To this end he maintains a logical model, containing the components of the IT infrastructure (CIs) and their associations.

Emergency Change Advisory Board (ECAB)

• A sub-set of the Change Advisory Board who makes decisions about high impact Emergency Changes.
• Membership of the ECAB may be decided at the time a meeting is called, and depends on the nature of the Emergency Change.

Knowledge Manager

• The Knowledge Manager ensures that the IT organization is able to gather, analyze, store and share knowledge and information.
• His primary goal is to improve efficiency by reducing the need to rediscover knowledge.

Project Manager

• The Project Manager is responsible for planning and coordinating the resources to deploy a major Release within the predicted cost, time and quality estimates.

Release Manager

• The Release Manager is responsible for planning and controlling the movement of Releases to test and live environments.
• His primary objective is to ensure that the integrity of the live environment is protected and that the correct components are released.

Test Manager

• The Test Manager ensures that deployed Releases and the resulting services meet customer expectations, and verifies that IT operations is able to support the new service.

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