Type of Requisition:
RegularClearance Level Must Currently Possess:
SecretClearance Level Must Be Able to Obtain:
Top Secret/SCIPublic Trust/Other Required:
NoneJob Family:
Data Science and Data EngineeringJob Qualifications:
Skills:
Automation Technology, Business Process Automation, DevSecOps, IT Service Management (ITSM), ScriptingCertifications:
NoneExperience:
8 + years of related experienceUS Citizenship Required:
YesJob Description:
GDIT is seeking an ITIL Automation / Orchestration Engineer to streamline and modernize service delivery across ITSM platforms. You will design automations, integrate systems, and build orchestration workflows that accelerate mission outcomes and reduce operational friction across Defense programs.
How You’ll Make an Impact• Build automated workflows that streamline ITIL/ITSM processes (Change, Incident, Request, CMDB, etc.).
• Integrate platforms such as ServiceNow, cloud services, monitoring tools, and DevSecOps pipelines.
• Develop reusable automations that reduce toil and improve service quality across the enterprise.
• Collaborate with service owners to translate ITIL processes into actionable automated workflows.
• Implement orchestration that connects infrastructure, applications, and support systems.
• Contribute to broader modernization initiatives by standardizing automation best practices.
Required
• Strong experience with ITSM platforms (ServiceNow preferred).
• Hands‑on experience building automations, REST integrations, and workflow orchestration.
• Solid understanding of ITIL processes and service management fundamentals.
• Strong scripting skills (Python, JavaScript, PowerShell).
• Experience integrating cloud platforms, monitoring tools, and CI/CD systems.
• Ability to work across teams to define automation needs and deliver practical solutions.
• US Citizenship Required
• Candidate must possess active SECRET clearance, and the ability to obtain TOP SECRET/SCI.
Bachelors and 8 years of progressive work experience.
Preferred
• ITIL Foundation or higher certifications.
• Experience with ServiceNow Flow Designer, IntegrationHub, or similar tools.
• Experience with enterprise architecture, CMDB design, or process optimization.
Remote
Travel Expected=25%
The likely salary range for this position is $144,500 - $195,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:
40Travel Required:
10-25%Telecommuting Options:
RemoteWork Location:
Any Location / RemoteAdditional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
Our Identity Verification Process:
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.About Our Work:
We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events atgdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected VeteransSkills Required
- Active Secret security clearance
- Ability to obtain Top Secret/SCI clearance
- US citizenship
- Bachelor's degree and 8+ years progressive related experience
- Experience with ITSM platforms (ServiceNow preferred)
- Hands-on experience building automations, REST integrations, and workflow orchestration
- Solid understanding of ITIL processes and service management fundamentals
- Strong scripting skills (Python, JavaScript, PowerShell)
- Experience integrating cloud platforms, monitoring tools, and CI/CD systems
- Ability to work across teams to define automation needs and deliver solutions
- Experience building orchestration that connects infrastructure, applications, and support systems
- Understanding of CMDB design and enterprise architecture (mentioned as preferred but relevant)
- ITIL Foundation or higher (preferred)
- Experience with ServiceNow Flow Designer, IntegrationHub, or similar tools (preferred)
General Dynamics Information Technology Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about General Dynamics Information Technology and has not been reviewed or approved by General Dynamics Information Technology.
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Affordable Benefits — Pay and benefits are described as good or okay in multiple places, and the overall package is often portrayed as acceptable even when base pay is not viewed as top-tier.
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Healthcare Strength — Medical, dental, and vision plan options are presented as comprehensive, with additional protections like disability and life insurance contributing to a well-rounded health and protection offering.
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Retirement Support — A 401(k) plan with company match is consistently highlighted as part of the total rewards package, supporting longer-term financial planning.
General Dynamics Information Technology Insights
What We Do
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
