Italian Speaking OTC Analyst

Viatris is a global healthcare company uniquely positioned to bridge the traditional divide between generics and brands, combining the best of both to more holistically address healthcare needs globally. With a mission to empower people worldwide to live healthier at every stage of life, we provide access at scale, currently supplying high-quality medicines to approximately 1 billion patients around the world annually and touching all of life's moments, from birth to the end of life, acute conditions to chronic diseases.

We have been included on number of award lists that demonstrate the impact we are making.
 

Our global portfolio includes best-in-class, iconic brand-name products as well as global key brands; generics, including branded and complex generics; and other offerings across a wide range of therapeutic areas. We are committed to helping create healthier communities worldwide through education, outreach and better access to treatment. 

For those driven to live their lives with purpose, Viatris helps employees realise their full potential by creating a collaborative culture that fosters courage and resilience. Viatris is more than just a place to work. This is a place to make a difference in the world 

The Role & What You Will Be Doing 

OTC Analyst is responsible for the continuous support of the OTC team in their daily operations in the areas of Cash Application, Billing, Collection and Credit Management, and achieving their strategic initiatives.

Perform job functions in accordance with all applicable Standard Operating Procedures (SOP), federal and state laws, Occupational Safety and Health Administration (OSHA) guidelines, health authority regulations, departmental processes and ensures that all Service Level Agreements and KPIs are met.

POSITION CONTEXT

A brief summary of the context of this position.

Global Business Services (GBS) is an organization which offers services to all Viatris units. The goal is to provide scalable, sustainable and streamlined service delivery.

From a shared service concept the employee executes services as agreed with the GBS customers.

Position plays a key role in supporting processes and procedures, compliance and driving continuous process improvement.

Every day, we rise to the challenge to make a difference and here’s how the Italian Speaking OTC Analyst role will make an impact:  

• Cash Application & Billing
• Perform customer-related bank bookings (automatic/manual clearing, issue resolution, reporting)
• Handle invoicing (credit, debit, reversal, FI, SD for intercompany and third-party customers)
• Support reconciliation and remittance investigations
• Collections
• Contact third-party customers via phone and email
• Execute dunning and statement procedures
• Manage dispute resolution and aged debt reporting
• Maintain collection files and ensure compliance with procedures
• Credit & Insurance Management
• Assess and maintain credit limits and risk categories
• Manage blocked orders and order releases
• Support month-end reporting (bad debt, insurance)
• Compliance & Reporting
• Ensure adherence to SOPs, internal controls, and audit requirements
• Support KPI and CTQ reporting
• Participate in process improvement initiatives and special projects
• Collaboration
• Work closely with Master Data, Procurement, Treasury, Accounts Payable, Indirect Tax, and other teams
• Build strong relationships with stakeholders across Viatris

About Your Skills & Experience 

For this role, we’re looking for a candidate who has an effective combination of the following qualifications, skills and experiences:  

• Education & Experience
• Bachelor’s degree (or equivalent) and 1–3 years of relevant experience
• Knowledge of SAP required; Six Sigma is an advantage
• Skills
• Strong accounting knowledge and analytical skills
• Excellent communication and organizational abilities
• Detail-oriented, precise, and able to multitask in an international environment
• Fluency in English and C1/C2 level Italian
• Other Requirements
• Ability to interpret complex business documents and prepare detailed reports
• Problem-solving skills with independent judgment
• Comfortable working in a hybrid model; occasional travel may be required

At Viatris, we are dedicated to building a truly diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t fully align with every requirement, we still encourage you to apply. You may just be the right candidate for this or other roles. 

Why Viatris? 

At Viatris, we offer competitive salaries, benefits and an inclusive environment where you can use your experiences, perspectives and skills to help make an impact on the lives of others. You will also have the opportunity to access excellent career progression opportunities and work-life balance initiatives. 

Diversity & Inclusion at Viatris 

At Viatris, diversity and inclusion are essential to our mission. The diversity we foster in all aspects of our business can be one of our greatest strengths in redefining healthcare not as it is, but as it should be. If you would like to know more about what diversity, equity and inclusion means to us, please visit https://www.viatris.com/en/Careers/Diversity-and-Inclusion  

Sustainability at Viatris 

Corporate social responsibility is fundamental to the Viatris mission. We work to advance responsible and sustainable operations and leverage our collective expertise to empower people to live healthier at every stage of life, recognizing that our actions affect the stakeholders and communities we serve. To learn more about our efforts, please visit https://www.viatris.com/en/about-us/corporate-responsibility  

At Viatris, we offer competitive salaries, benefits and an inclusive environment where you can use your experiences, perspectives and skills to help make an impact on the lives of others. 

Viatris is an Equal Opportunity Employer.