IT Workplace Engineer

In November 2024, Printful and Printify came together as two equals and merged to form a global on-demand powerhouse. This role will involve working across our two platforms and brands, a unique and special challenge. To learn more about the merger, check out our blog post.

About Us:

Both Printify and Printful are pioneering production on-demand companies and platforms established in Latvia but with a global customer base.

Printify is bringing the dream of financial freedom and business ownership to the world by connecting e-commerce entrepreneurs with over 100 print-on-demand facilities around the globe. 

Printful has built world-class in-house production facilities and helps people to build their brands, empowering thousands of businesses—including iconic names like Coca-Cola and MTV. 

Our team is at the heart of our success. You’ll be part of a culture where everyone is respected, included, and encouraged to grow. We value continuous learning, uphold a high work ethic, and have fun along the way.

About the Role:

We are looking for an experienced and proactive IT Workplace Engineer to join our team! In this role, you will play a key part in ensuring a seamless IT experience for employees, managing workplace technology, and participating in IT-related initiatives and projects. If you have a strong understanding of enterprise applications, basic scripting capabilities, and a passion for optimizing IT workflows, we’d love to hear from you!

Your Daily Tasks will Entail:

• Manage and support IT enterprise platforms and infrastructure.

• Provide advanced technical support, troubleshooting complex IT issues across various platforms and systems.

• Develop and maintain basic scripts to resolve daily IT administration tasks.

• Collaborate with other colleagues and participate in IT initiatives and projects, ensuring timely execution of tasks and initiatives in alignment with business needs.

• Oversee user account management, access control, and system security within enterprise applications.

• Document technical solutions, best practices, and workflows to enhance knowledge sharing within the team.

• Participate in implementation of new IT tools and solutions to enhance productivity and security.

• Provide training and guidance to end-users on best practices for using IT systems effectively.

Your Qualifications:

• 2+ years of work experience in a similar position.

• Proven experience as an IT Workplace Engineer, Systems Administrator, or similar role.

• Expertise in managing:

- Endpoints (e.g. Windows and MacOS);

- Collaboration and communication (e.g. Google Workspace, Slack, Microsoft 365);

- User provisioning and access management (e.g. Okta, Entra ID);

- Project and task management (e.g. Atlassian Jira, Confluence);

- Device management (e.g. Intune, Jamf, Addigy);

- ITSM applications such as Atlassian ServiceDesk;

- Other related IT workplace platforms will also be considered a plus.

• Basic scripting skills in PowerShell, Python, Bash, or similar for automation and troubleshooting will be considered a plus.

• Basic knowledge of IT Networking for troubleshooting and network setups.

• Understanding of identity and access management, security best practices, and SaaS administration.

• Experience working in an environment using structured request, task and project management tools and platforms.

• Experience participating in IT projects and/or initiatives with minimal supervision.

• Strong problem-solving skills with the ability to analyze complex technical issues and find effective solutions.

• Excellent communication skills with the ability to work effectively with both technical and non-technical stakeholders.

• Ability to work independently while also collaborating within a team environment.

• IT certifications (e.g. CompTIA A+, Google Workspace Administrator, Microsoft Certified: Modern Desktop Administrator, etc.) will be considered a plus.

What We Offer:

• Monthly salary of EUR 2000-2500 gross, depending on work experience, education, and skills

• Be part of a friendly, inclusive, and global team

• An opportunity to combine working from home with working from our modern and welcoming office in Rīga (hybrid work)

• Flexible working hours (start your day as late as 11 a.m.)

• Health insurance

• Access to mentorship, internal meetups, and hackathons both on-site and online

• Exciting team-building events and parties you’ll never forget! 

• Free and healthy lunch if you work from the Rīga office

• Design and order your own merch using our platforms with employee discount

• Apple MacBook laptop as your standard work equipment.

We are an equal-opportunity workplace. We’re committed to diversity and inclusion and make hiring decisions based solely on qualifications, merit, and work experience.

If you think you’d excel in this role, send us your resume in English, showing us why you are the right person for the job. 

Interested, but don’t think this is the right fit for you? Feel free to share it with friends and check out other open positions at our career site. We’re always looking for creative and driven minds to join our ever-growing team!