IT Walk-Up Support Specialist- Augusta, GA

Job Description:

Responsibilities:

• Provide on-the-spot technical support to employees who visit the IT walk-up desk.
• Troubleshoot and resolve hardware, software, and network issues.
• Assist with the setup and configuration of new devices and applications.
• Maintain accurate records of support requests and resolutions.
• Collaborate with other IT team members to ensure timely and effective problem resolution.
• Educate employees on best practices for using technology and software.
• Perform routine maintenance and updates on IT equipment.
• Ensure compliance with company IT policies and procedures.
• Provide on-site field support to customers, including installation, servicing, and repairing systems and equipment.
• Verify and approve operational quality of system equipment.
• Resolve customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
• Assist in investigating and resolving complex installations and maintenance matters of significance.
• Instruct customers in the operation and maintenance of systems/equipment.
• Ensure issues are referred to the appropriate personnel/service areas for follow-up, testing, and troubleshooting.
• Act as a liaison with customers on administrative and technical matters for assigned projects.
• Perform analysis and prepare reports on system problem trends and issues.
• Troubleshoot user accounts.
• Understand SCCM, VPN, Azure, O365, Windows 10 & 11.

Requirements:

• 2-3 years of experience in IT support or a related field.
• Strong knowledge of Windows and Mac operating systems.
• Familiarity with common office software and applications (e.g., Microsoft Office, Google Workspace).
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.

• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

Other Qualifications:

• An advanced degree in a relevant field is a plus.
• Wiliness to work onsite on Augusta, GA  
• Candidates must be authorized to work in United States without the requirement of sponsorship.
• Background Check Required.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings link

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.

Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.