THE POSITION
The Brattle Group, a privately held, global economics consulting firm, is looking for a IT Technologist to join our Boston office. The IT Technologist position is responsible for creating procedures, processes, and documentation to facilitate the daily operational objectives of the Helpdesk and Desktop Support teams. This candidate will take ownership of projects to implement, administer, and maintain end user technologies and systems. Working across business units to identify and implement processes or automations that will drive efficiency in the IT end-user department.
Some of the day-to-day responsibilities of this role include:
- Responsible for installing, testing, and implementing hardware and software to support the firm’s desktop, virtual, and web-based systems
- Manages software and patch configuration, administration, and deployment via MS Intune
- Ownership of the implementation, administration, and management of enterprise OS image creation and software via MS Autopilot
- Assists the IT management team to achieve operational objectives. Is responsible for the creation, maintenance, and updates of documentation required for the daily operations of the Helpdesk and Desktop Support teams
- Administration of Delinea Privilege Access Management solution for managing software access
- Assists in developing and reviewing product specifications for IT asset procurements
- Proficiency with PowerShell scripting and its relation to software management and deployment tools
- Assists with Zoom enterprise configurations via cloud portal
- Administration of HP Poly Lens for Zoom AV appliances
- Escalation point for support tickets
- Assists with on-site systems hardware and network appliance installation, configuration, and management in coordination with the Infrastructure team
- Creates and maintains documentation for applying IT procedures and guidelines
- Printer configuration and driver script deployment
- Supports the Infrastructure team with functions of DR, backup, and restore systems and procedures as needed
- Works with IT teams to acquire service level performance metrics for all desktop system and related infrastructure elements
THE CANDIDATE
- Associate’s or Bachelor’s degree in IS, CS, or EE or will consider equivalent experience in lieu of degree; A+, MCP or other equivalent certifications a plus
- At least five (5) years of experience in computer operations, desktop support, and/or helpdesk support
- Microsoft Office 365 administration and support expertise
- MS Autopilot/Intune image and patch deployment system administration expertise
- Application configuration and deployment
- Excellent customer service skills
- Ability to mentor junior level colleagues
- Scripting via PowerShell
- Privilege access management administration
- Current LAN and WLAN IP network technologies
- iOS configuration and mobile device deployment, management and support in an enterprise environment
- Zoom and Zoom Rooms video conferencing management, multi-site configuration and support (Poly Lens a plus)
- VPN client configuration and support a plus
- VMWare Horizon client configuration and support a plus
- Ability to manage a fast-paced, multiple location environment with multiple tasks and demands
- Ability to initiate, manage and implement multiple projects simultaneously without direct supervision in an organized, professional, detailed and efficient manner
- Ability to work effectively and to interact with clients, team members, as well as third-party vendors and service providers
- Ability to think creatively and contribute to team objectives
- Requires physical activity including the regular moving of items of fifty (50) pounds or more
- Occasional travel as needed
- Carrying communication device required
- Evening/weekend work may be required
- Must be able to access systems and email remotely
- Rotating on-call coverage support required
Brattle offers a competitive benefits package, base salary, and bonus program for eligible roles based on individual and firm performance. The anticipated base gross salary range for this position in Boston, MA is $80,000 - $90,000 annually. Actual salary will depend on a variety of factors, including experience and training.
This role is not eligible for visa sponsorship.
THE EMPLOYER
The Brattle Group answers complex economic, finance, and regulatory questions for corporations, law firms, and governments around the world. We are distinguished by the clarity of our insights and the credibility of our experts, which include leading international academics and industry specialists. Brattle has 500 talented professionals across North America, Europe, and Asia-Pacific. For more information, please visit brattle.com.
EQUAL OPPORTUNITY
The Brattle Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, citizenship status, national origin, ancestry, sex, gender identity and expression, age, height, weight, domestic partner status, Acquired Immune Deficiency Syndrome or HIV status (AIDS/HIV status), genetic information, sexual orientation, disability (where the applicant or employee is qualified to perform the essential functions of the job with or without reasonable accommodation), marital status, veteran status, political affiliation, drug or alcohol abuse or alcoholism, or any other characteristic protected under applicable law.
We encourage all applicants to click here to review our full Equal Employer Opportunity Statement.
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What We Do
The Brattle Group answers complex economic, finance, and regulatory questions for corporations, law firms, and governments around the world. We are distinguished by the clarity of our insights and the credibility of our experts, which include leading international academics and industry specialists. Brattle has over 500 talented professionals across three continents. For more information, please visit brattle.com
