IT Technician

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What we offer:
At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.
Group Summary:
The Mechatronics, Mirrors and Lighting group specializes in automotive technologies that are driving the future of mobility. Combining a deep systems knowledge to develop unique vehicle access experiences, intelligent visions systems and advanced automotive lighting technologies, MML's expertise light the path to innovation, safety and styling.
Job Responsibilities:
JOB SUMMARY:
Magna is looking for an IT Operations Technician that provides frontline and advanced technical support for end-users and IT systems, ensuring reliable, secure, and efficient technology operations. This role serves as a foundational position within the IT organization, supporting daily operations while developing the skills required for higher-level technical roles.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
Provide frontline and advanced technical support for end-users, resolving hardware, software, and access-related issues. Receive, triage, document, and resolve service requests and incidents using a Change management system. Support user lifecycle processes, including onboarding, offboarding, and access changes Install, configure, maintain, and troubleshoot workstations, peripherals, and approved software Perform basic troubleshooting of network connectivity. Support endpoint management and patching using approved management tools. Follow established procedures, runbooks, and security policies; escalate issues appropriately Identify recurring issues and contribute to process improvements to reduce ticket volume and improve service quality. Maintain accurate documentation of systems, procedures, and troubleshooting steps. Participant in maintenance activities, system changes, and continuous improvement initiatives as assigned. Maintain confidentiality and uphold Magna business ethics.
ADDITIONAL JOB DUTIES AND RESPONSIBILITIES:
Assist with IT projects, system upgrades, and technology rollouts as assigned. Support testing and validation of new hardware, software, and configurations. Participate in after-hours or on-call support as needed. Provide basic training and guidance to end-users on supported technologies and best practices. Contribute to knowledge base articles, standard operating procedures, and technical documentation. Stay current on relevant technologies, tools, and security practices through training and self-study. Perform other related duties as assigned to support IT operations.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform essential duties satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Demonstrated knowledge of safety hazards to perform job duties safely and effectively. Demonstrated good communication and interpersonal skills to work with users at various levels. within the Company. Must be able to express technical idioms in a non-ambiguous manner. Demonstrated ability to perform work, such as installation and repair, which may involve driving, lifting, bending, twisting, climbing, etc. Demonstrated strong understanding of personal computer workstations and technologies to be able to install equipment and systems safely and effectively. Self-directed, able to work independently. Updates job knowledge by participating in educational opportunities; reading professional publications. Ability to obtain and maintain a hi-lo and lift license to support floor-level IT functions
EDUCATION/EXPERIENCE:
Associate's degree preferred. Experience working in 24x7 manufacturing environments. 1-3 years of experience in IT support, help desk, or IT operations-related roles. Working knowledge of window operating systems. Experience supporting end-user hardware, software, and peripheral devices. Familiarity with ticketing systems and IT service management processes. Basic understanding of networking concepts (TCP/IP, DNS, DHCP). Strong troubleshooting, documentation, and customer service skills. Ability to follow procedures, prioritize tasks, and escalate appropriately. Strong verbal and written communication skills.
Awareness, Unity, Empowerment:
At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.
AI-Assisted Screening Disclosure
As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.
Under conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making.
If you have any questions or concerns about this process, feel free to contact our Talent Attraction team.
Worker Type:
Regular / Permanent
Group:
Magna Mechatronics, Mirrors & Lighting