IT Technician

Posted Yesterday
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Highland Park, MI, USA
Hybrid
Entry level
Automotive • Hardware • Robotics • Software • Transportation • Manufacturing
Dream big. With Us. Let's create the future of mobility, together.
The Role
Provides IT support for manufacturing operations by installing and maintaining hardware, software, networks, user accounts, and MES systems. Troubleshoots technical issues within SLAs, supports end users, maintains security and system performance, documents procedures, conducts floor-level training, and supports weekend production shifts. Requires Windows, Linux, Active Directory, DHCP, networking, SQL query, and MES knowledge.
Summary Generated by Built In

Job descriptions may display in multiple languages based on your language selection.

What we offer:
At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.
Group Summary:
The Magna Exteriors portfolio of products includes access systems such as liftgates, exterior trim, modular systems, front-end modules including fascia, active aerodynamic systems and other lightweight structural components for automotive, commercial truck and other industrial markets.
Recognized globally as an innovator in all aspects of vehicle exteriors, Magna provides everything needed, from materials development and design through manufacturing and assembly, to help automakers create sleek, state-of-the-art vehicles across the world.

Job Responsibilities:

GENERAL JOB DUTIES
  • Ability to resolve support calls within the defined SLA.
  • Install, configure, and maintain computer hardware, software, and peripherals.
  • Troubleshoot and resolve hardware, software, and network issues in a timely manner.
  • Provide technical support to end-users, including diagnosing and resolving technical problems.
  • Set up and maintain user accounts, permissions, and security settings.
  • Monitor and maintain computer systems and networks to ensure optimal performance and security.
  • Collaborate with other IT team members to implement and maintain IT policies and procedures.
  • Document IT processes, procedures, and troubleshooting steps for knowledge sharing.
  • Conduct floor-level training on new equipment.
  • Flexible Shift – Based on Department Manager’s needs. Must be able to support weekend production.
  • Complete and communicate end-of-shift notes, including issues observed on the floor and project completion updates.
  • Visibly lead and support all Manga Exteriors’ goals as set forth in objectives and targets.
  • Train end-users on the proper use of the MES system and provide ongoing support.
  • Install, configure, and maintain the MES software and hardware components.
QUALIFICATIONS
  • High school diploma or equivalent.
  • Proven experience as an IT Technician or in a similar role.
  • Strong knowledge of computer hardware, software, and networking concepts.
  • Proficiency in troubleshooting and resolving technical issues.
  • Familiarity with Windows and Linux operating systems.
  • Knowledge of retrieving data from a database using SELECT statements, including filtering, sorting, and limiting results.
  • Experience with Active Directory, DHCP, and other network protocols.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Attention to detail and ability to prioritize tasks effectively.
PREFERRED QUALIFICATIONS
  • Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP).
  • Experience in the automotive industry or a manufacturing environment.
  • Knowledge of automotive-specific software applications and systems.
MUST MEET QUALIFICATIONS TO APPLY
  • 4 points or less. Attendance must remain at four (4) points or less throughout the selection process.
  • No corrective actions above a 1st Written Warning throughout the selection process.
  • Cannot have been suspended, stepped down, or demoted within the previous 12 months.
  • To apply for this position, please complete a Career Opportunity Application and submit it to Human Resources by the deadline.
Awareness, Unity, Empowerment:

At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.


AI-Assisted Screening Disclosure

As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.


Under conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making.

If you have any questions or concerns about this process, feel free to contact our Talent Attraction team.


Worker Type:

Regular / Permanent

Group:

Magna Exteriors

Skills Required

  • High school diploma or equivalent
  • Proven experience as an IT Technician or in a similar role
  • Strong knowledge of computer hardware, software, and networking concepts
  • Experience troubleshooting and resolving technical issues
  • Familiarity with Windows and Linux operating systems
  • Knowledge of SQL SELECT statements, including filtering, sorting, and limiting results
  • Experience with Active Directory, DHCP, and other network protocols
  • Excellent problem-solving and analytical skills
  • Strong communication and interpersonal skills
  • Ability to work independently and collaboratively in a fast-paced environment
  • Attention to detail and ability to prioritize tasks effectively
  • CompTIA A+, Network+, or Microsoft Certified IT Professional certification
  • Experience in the automotive industry or a manufacturing environment
  • Knowledge of automotive-specific software applications and systems
  • Attendance must remain at four points or less throughout the selection process
  • No corrective actions above a first written warning throughout the selection process
  • Must not have been suspended, stepped down, or demoted within the previous 12 months

What the Team is Saying

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Magna International Compensation & Benefits Highlights

  • Healthcare Strength Company materials highlight comprehensive medical, dental, vision, disability and life insurance in the U.S., paired with wellness initiatives and a confidential Employee & Family Assistance Program.
  • Retirement Support U.S. filings and recruiting pages describe a 401(k) with a 50% match on the first 6%, a deferred profit‑sharing component, and at some sites a 3% base company contribution after six months.
  • Strong & Reliable Incentives Profit sharing and performance‑linked rewards are embedded in the total‑rewards philosophy and documented in filings, with recent materials indicating these programs remain active.

Magna International Insights

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The Company
HQ: Aurora, Ontario
171,000 Employees
Year Founded: 1957

What We Do

We are a mobility company that innovates like a start-up and thinks like a technology company. This helps us anticipate change in one of the most complex industries in the world and respond quickly. We depend on a team of 171,000 dynamic, entrepreneurial-minded employees in an environment where great ideas flourish. Our presence spans 343 manufacturing operations and 88 product development, engineering and sales centers in 29 countries. We understand that you need a career as unique as you are. Whether you want to advance your existing expertise or try something completely different, we are committed to your growth.

Why Work With Us

At Magna, our engineering team is advancing mobility for everyone and everything. Joining this team means being a part of the design, development, and manufacturing of the world’s most advanced mobility technology. Innovations that move families, shape communities, and improve lives. You can follow your passions and shape your own career path.

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About our Teams

Magna International Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Majority of roles are hybrid with flexibility. Please speak with our recruiting team for specific details on hybrid work.

Typical time on-site: Not Specified
HQGlobal Headquarters - Aurora, Ontario, Canada
Bangalore, Karnataka, India
Graz, Austria
Lowell, Massachusetts
Monterrey, Mexico
Munich, Germany
Pune, Maharashtra, India
Sailauf, Germany
Saltillo, Mexico
US Headquarters - Troy, Michigan
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