Murex is a global fintech leader in trading, risk management and processing solutions for capital markets.
Operating from our 19 offices, 3 400 Murexians from over 65 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations and utilities, across the world.
Join Murex and work on the challenges of an industry at the forefront of innovation and thrive in a people-centric environment. You’ll be part of one global team where you can learn fast and stay true to yourself.
Role overview
As an experienced IT technician, you will independently support Murex users, resolve technical incidents and contribute to workplace technology projects. You will collaborate with specialist IT teams and vendors to provide secure, reliable services within agreed service levels.
Your responsibilities
- Diagnose and resolve incidents and service requests independently.
- Install, configure and support Windows 11 workstations, laptops, mobile devices, Microsoft 365 and peripherals.
- Support Intune and Configuration Manager/SCCM co-managed devices, including enrolment, compliance and policy remediation.
- Troubleshoot identity and endpoint-security technologies, including Active Directory, Entra ID, Windows Hello for Business, passkeys, Microsoft Authenticator, BitLocker
- Support remote-access solutions, including GlobalProtect, Citrix and VPN solutions.
- Configure and troubleshoot Microsoft Teams Meeting room equipment.
- Coordinate complex cases with specialist teams and vendors, contributing to root-cause analysis and incident prevention.
- Create and maintain procedures, knowledge articles and operational documentation.
- Share knowledge and assist less-experienced technicians when required.
- Contribute to workstation migrations, operating-system upgrades and security deployments—from testing and pilot phases through rollout and post-deployment support.
- Track assigned project activities, risks and user impacts, and communicate progress to relevant stakeholders.
- Participate in scheduled support-shift coverage.
Your profile
- 3 to 5 years of relevant experience in end-user, workstation or ServiceDesk support.
- Strong troubleshooting skills across Windows 11, Microsoft 365, hardware and peripherals.
- Practical knowledge of Intune, Configuration Manager/SCCM, endpoint compliance, Active Directory and Entra ID.
- Familiarity with Windows Hello for Business, passkeys, BitLocker, Windows LAPS and remote-access technologies.
- Experience with an ITSM platform such as ServiceNow.
- Experience contributing to endpoint, workplace or security projects, including testing, deployment and post-deployment support.
- Ability to manage incidents and project tasks independently, balancing priorities and deadlines.
- Strong analytical, documentation, coordination and communication skills.
- Fluency in French is mandatory.
- A good professional level of English is required for documentation and communication with international teams and vendors.
- An IT degree or equivalent practical experience
Skills Required
- 3 to 5 years of relevant experience in end-user, workstation, or ServiceDesk support
- Strong troubleshooting skills across Windows 11, Microsoft 365, hardware, and peripherals
- Practical knowledge of Intune, Configuration Manager/SCCM, endpoint compliance, Active Directory, and Entra ID
- Familiarity with Windows Hello for Business, passkeys, BitLocker, Windows LAPS, and remote-access technologies
- Experience with an ITSM platform such as ServiceNow
- Experience contributing to endpoint, workplace, or security projects, including testing, deployment, and post-deployment support
- Ability to manage incidents and project tasks independently while balancing priorities and deadlines
- Strong analytical, documentation, coordination, and communication skills
- Fluency in French
- Good professional level of English for documentation and communication
- IT degree or equivalent practical experience
What We Do
We are the long-term technology partner for the capital markets, working with financial institutions in over 60 countries to adapt and evolve their IT systems. In a changing financial world, our technology is designed to help our 57,000 daily users respond to the challenges they face today and build foundations for the future. MX.3 is our award-winning open platform that sits at the heart of our clients’ IT infrastructure. This agile foundation brings together a specialized set of business process to deliver regulatory and business ready solutions, across asset classes, business functions and sectors. The modular platform means clients can consolidate and grow their IT infrastructure step-by-step, at a lower cost and delivering immediate, tangible business value. • Consolidate inefficient legacy systems • Manage cost pressures and reduce TCO • Improve regulatory time-to-market and efficiency For over 30 years Murex has invested in developing the leading technology solution for capital markets participants, from banks and brokers to energy and commodities firms. Today we have over 2,500 employees in 19 countries who are committed to helping our customers, from disruptive market entrants to some of the most established global players, navigate the changing financial landscape. As the capital markets continue to evolve, we will keep investing to make sure that our clients, our company and our people can do the same. As you plot your course, we’ll be with you every step of the way.
