Accenture Technology powers our clients to achieve high performance. We combine business and industry insights with innovative technology to drive growth for your business. We extend our technology and business capabilities through a powerful alliance ecosystem of market leaders and innovators to provide our clients the best specialized skills and tailored solutions.
We are seeking a highly qualified professional to join our team as an IT Technical Support. In this role, you will provide Level 1 and Level 2 technical support to end users, ensuring the effective operation of IT infrastructure, workplace technology, and collaboration tools. We are looking for a customer-focused professional with strong troubleshooting skills and hands-on experience supporting hardware, software, networking, and end-user services in a corporate environment.
Qualifications
- Up to 3 years of experience in IT Support, Service Desk, or End User Support roles
- Experience providing Level 1 and Level 2 technical support
- Knowledge of PC hardware and software troubleshooting
- Experience supporting Microsoft Windows 11 and Microsoft 365 environments
- Understanding of LAN, WAN, internet connectivity, and network troubleshooting
- Intermediate user proficiency in Microsoft Excel, Word, PowerPoint, and Outlook
- Strong customer service orientation and problem-solving mindset
- Fluency in Portuguese and English B1
Responsibilities
- Provide day-to-day IT support and resolve service requests and incidents related to IT assets and workplace technologies
- Deliver Level 1 and Level 2 technical support for end users, both onsite and remotely
- Support workstation hardware, including laptops, zero clients, and other end-user devices
- Troubleshoot and resolve issues related to Windows 11, Microsoft 365, and standard corporate applications
- Provide support for local network connectivity, internet access, IP telephony, and client connectivity issues
- Maintain and support printing services and audiovisual equipment, including videoconferencing solutions
- Document, implement, and follow standard operating procedures
- Escalate complex issues to specialized support teams when required
- Collaborate with local and global IT teams to ensure service quality and operational excellence
- Communicate effectively with users at all organizational levels while maintaining a high level of customer satisfaction
Location: Lisbon
Working Model: On-site
Seniority Level: Junior to Mid-Level
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Declaração de Igualdade de Oportunidades de Emprego
Acreditamos que ninguém deve ser discriminado por suas diferenças. Todas as decisões de contratação devem ser tomadas sem distinção de idade, raça, credo, cor, religião, sexo, nacionalidade, ascendência, deficiência, condição de veterano militar, orientação sexual, identidade ou expressão de gênero, informação genética, estado civil, cidadania ou qualquer outra condição protegida pela legislação aplicável. Nossa rica diversidade nos torna mais inovadores, competitivos e criativos, o que nos ajuda a atender melhor nossos clientes e nossas comunidades.
Skills Required
- Up to 3 years of experience in IT Support, Service Desk, or End User Support roles
- Experience providing Level 1 and Level 2 technical support
- Knowledge of PC hardware and software troubleshooting
- Experience supporting Microsoft Windows 11 and Microsoft 365 environments
- Understanding of LAN, WAN, internet connectivity, and network troubleshooting
- Intermediate proficiency in Microsoft Excel, Word, PowerPoint, and Outlook
- Strong customer service orientation and problem-solving mindset
- Fluency in Portuguese and English at B1 level
Accenture Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Accenture and has not been reviewed or approved by Accenture.
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Healthcare Strength — Pay is considered competitive when paired with robust insurance options and other perks that compare well with large consulting and IT services peers. Multiple national medical plan options plus dental and vision are positioned as a core strength of the overall package.
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Retirement Support — Retirement support is positioned as a standout feature through a 401(k) dollar-for-dollar match up to a set percentage after eligibility. The package is reinforced by additional financial programs such as savings tools and related resources.
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Parental & Family Support — Parental and caregiving supports are presented as a meaningful benefit differentiator through substantial paid parental leave and multiple caregiver-oriented programs. Backup care and fertility/adoption/surrogacy navigation and reimbursements add breadth to family support beyond leave alone.
Accenture Insights
What We Do
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 500,000+ people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
