Murex is a global fintech leader in trading, risk management and processing solutions for capital markets.
Operating from our 19 offices, 3 400 Murexians from over 65 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations and utilities, across the world.
Join Murex and work on the challenges of an industry at the forefront of innovation and thrive in a people-centric environment. You’ll be part of one global team where you can learn fast and stay true to yourself.
Your Team
As part of the service desk team, you will be responsible for providing support to Murex employees based in the local Murex office or remote. This involves responding to their inquiries via the ticketing system, phone or chat, diagnosing/analyzing problems, and providing workarounds.
Our environment includes Hardware and Software, Windows OS, Office 365, VPN, mobile phones, video conferencing, Teams Telephony, ITIL processes, Stock management, printing solutions, …
Your Role
- Install, configure, and upgrade windows operating systems and softwares installed on the end-users workstations.
- Install and replace hardware (Workstations, Laptops, screens, network cable,…)
- Troubleshoot incidents and problems related to emails, network and end-users peripherals, printing, meeting rooms, access control, CCTV…
- Follow cases with support vendors.
- Support Teams telephony, mobile devices, and smartphones for end-users.
- Maintain User Account in Active Directory, disk encryption and antivirus.
- Assist users with Citrix and VPN connectivity.
- Participate in the creation of documentation to ease the work for the operation team.
- Follow procedures and guidelines defined for the team.
- Collaborate with other IT teams (network, storage, Windows Infra,…) to resolve incidents when needed
- Flexibility in covering support shifts
- Participate in discussions and presentations to evolve the infrastructure.
Your Profile
- 3-5 years of experience in service desk support for windows ecosystem, software, and hardware troubleshooting for end users.
- Experience in Service Desk (remote supporting users using tools such as Microsoft System Center Configuration Manager (SCCM), Quick Assist...).
- Experience in Desktop support role (Microsoft Windows 11, Microsoft Team Room (MTR), Office 365 – Outlook, Excel, Teams…).
- Experience in the usage of ServiceNow to handle incidents and requests.
- Strong analytical skills and efficient problem solving
- Willingness to learn continuously.
- Good English Communication skills (ie. internal stakeholders and external stakeholders such as presenting ideas and communication with vendor support.)
- Experience in working globally with multiple teams.
- Willingness to occasionally provide support outside normal working hours for incidents and internal IT projects.
Skills Required
- 3-5 years of service desk support experience in a Windows environment
- Windows, software, and hardware troubleshooting experience for end users
- Service desk experience using tools such as Microsoft System Center Configuration Manager and Quick Assist
- Desktop support experience with Windows 11, Microsoft Teams Rooms, Office 365, Outlook, Excel, and Teams
- Experience using ServiceNow to handle incidents and requests
- Strong analytical and problem-solving skills
- Good English communication skills with internal and external stakeholders
- Experience working globally with multiple teams
- Willingness to continuously learn
- Willingness to occasionally provide support outside normal working hours
What We Do
We are the long-term technology partner for the capital markets, working with financial institutions in over 60 countries to adapt and evolve their IT systems. In a changing financial world, our technology is designed to help our 57,000 daily users respond to the challenges they face today and build foundations for the future. MX.3 is our award-winning open platform that sits at the heart of our clients’ IT infrastructure. This agile foundation brings together a specialized set of business process to deliver regulatory and business ready solutions, across asset classes, business functions and sectors. The modular platform means clients can consolidate and grow their IT infrastructure step-by-step, at a lower cost and delivering immediate, tangible business value. • Consolidate inefficient legacy systems • Manage cost pressures and reduce TCO • Improve regulatory time-to-market and efficiency For over 30 years Murex has invested in developing the leading technology solution for capital markets participants, from banks and brokers to energy and commodities firms. Today we have over 2,500 employees in 19 countries who are committed to helping our customers, from disruptive market entrants to some of the most established global players, navigate the changing financial landscape. As the capital markets continue to evolve, we will keep investing to make sure that our clients, our company and our people can do the same. As you plot your course, we’ll be with you every step of the way.
