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The Role
Evaluates and resolves hardware and software issues, installs and maintains PCs, printers, software, and terminals, and supports file-server backups and network cabling. Coordinates vendor repairs, maintains computer hardware inventory, and assists with departmental technology projects. The role provides direct technical assistance to users while working independently and complying with company policies and safety standards.
Summary Generated by Built In
Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.
Step into the front lines of innovation and problem-solving! As an IT Technical Support Specialist, you’ll be the go-to expert keeping systems running and users connected. Whether you're troubleshooting hardware, resolving software issues, or guiding users through tech challenges, your quick thinking and technical know-how will keep the workplace humming. With every ticket you close and every issue you solve, you’ll be powering productivity and making a real impact. If you love technology, thrive under pressure, and enjoy helping others succeed, this is your moment to shine!
Step into the front lines of innovation and problem-solving! As an IT Technical Support Specialist, you’ll be the go-to expert keeping systems running and users connected. Whether you're troubleshooting hardware, resolving software issues, or guiding users through tech challenges, your quick thinking and technical know-how will keep the workplace humming. With every ticket you close and every issue you solve, you’ll be powering productivity and making a real impact. If you love technology, thrive under pressure, and enjoy helping others succeed, this is your moment to shine!
RESPONSIBILITIES
- This position evaluates and resolves user hardware and software problems.
- Installs PCs, printers, software, and terminals.
- Position also assists with file server back-ups and installs data/voice cabling and connections.
- Coordinates vendor-provided repairs and maintenance.
- Maintains inventory of computer hardware and assists with departmental projects as required by departmental supervision.
REQUIREMENTS
- This job normally requires an Associate’s degree or equivalent experience in the computer field.
- Proficiency in the use of computer business applications, with broad-based knowledge of computer hardware, operating systems, and applications software.
- This job normally requires demonstrated experience in networked environments.
- Must pass a pre-employment background check.
- Minimum age of 18 years is required to reside in company housing, where available.
- Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).
KNOWLEDGE, SKILLS, & ABILITIES
- Ability to organize and prioritize work, maintain attention to time constraints, while working in a team or group environment.
- Ability to work in a fast-paced environment with multiple tasks and external influences.
- Ability to work independently with minimal supervision while achieving daily goals.
- Ability to support and comply with company policies, procedures and guidelines including support and comply with company health and safety standards.
- Ability to stand/walk/work on feet for minimum of 8 hours per day.
Benefits
- Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
- Reward for Referral Program
- Experience – Of a lifetime!
- Rewards & Incentives
- Community Service
- Employee Activities
- Professional Growth
HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.
About
We’re a collaboration of Princess Cruises and Holland America Line, innovators in Alaska tourism and advocates for the environment. We offer guests adventure, comfort, and a variety of lifetime memories—whether sailing past glaciers, cozying up in a wilderness lodge, or spotting a bear from a dome-window rail car.Our teams participate in HAP’s sustainability program, aka “Sustain Alaska & the Yukon”, and efforts by actively recycling (where available), reducing waste, and educating guests about our commitment to the environment. We are dedicated to delivering excellent customer service to all guests, coworkers, and vendors and provide a safe workplace for all team members and a safe vacation experience for all guests.HAP is committed to a diverse, equitable, and inclusive work environment. The best way to learn more about all of our roles and opportunities is to connect with us on Facebook and Instagram.
Skills Required
- Associate's degree in computer-related studies or equivalent computer-field experience
- Proficiency with computer business applications
- Broad-based knowledge of computer hardware, operating systems, and application software
- Demonstrated experience in networked environments
- Ability to pass a pre-employment background check
- Eligibility to work in the United States
- Ability to stand, walk, and work on foot for at least eight hours per day
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The Company
What We Do
We’re a collaboration of Princess Cruises and Holland America Line, innovators in Alaska tourism and advocates for the environment. We offer guests adventure, comfort, and a variety of lifetime memories—whether sailing past glaciers, cozying up in a wilderness lodge, or spotting a bear from a dome-window rail car.
