The Role
Provide technical support for Google Workspace, Microsoft 365, Azure, web and email hosting, domains, cloud and VPS hosting, firewalls, and CCTV systems. Deploy, configure, train users, and support office systems and operations. Handle client requests by phone, email, and support tickets, troubleshoot issues efficiently, communicate in English, and work independently in a fast-paced environment.
Summary Generated by Built In
- Handling Technical Support for all our solutions such as G Suite, Google Workspace, Microsoft 365 / Azure, Web-Email Hosting ( cPanel & Plesk Control Panels ), Domain Name Registrations, ThinkEmailer.com, Cloud & VPS Hosting, Firewall, CCTV handling, etc Deployment, Setup and Training on our Solutions.
- Supporting Office Systems & Operations.
- Hardware & Networking Knowledge will be preferred.
- Knowledge of Web Hosting, DNS Management will be an advantage.
Ability to work independently.
- Ability to respond to customers in English via the Think Support Ticket system.
Requirements
- Ability to handle Support Requests from Clients on Phone and Email.
- Work quickly and efficiently under pressure.
- Attention to detail.
- Should be able to interact with clients and get their updates done.
- Should be a motivated self starter and like working on fast paced projects.
- A Technology geek at heart with Quick Learning Opportunities.
- Only candidates currently working or living in Mumbai should apply.
- Opportunity to get Google certified on Suite, Google Cloud Platform, Freshworks etc.
Many Learning and Certification Opportunities.
Superb written and verbal communication skills in English.
Benefits
- Google & Cloud certifications
- Continuous learning & growth opportunities
- Fast-paced, collaborative work environment
Skills Required
- Ability to handle client support requests by phone and email
- Ability to work quickly and efficiently under pressure
- Strong attention to detail
- Ability to interact with clients and obtain updates
- Motivated self-starter comfortable working on fast-paced projects
- Ability to learn technology quickly
- Currently working or living in Mumbai
- Excellent written and verbal communication skills in English
- Hardware and networking knowledge
- Knowledge of web hosting and DNS management
- Ability to work independently
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The Company
What We Do
Think Technology Services is an India-based technology services company that helps clients implement, integrate, configure, and support Zoho and other cloud applications. Its work includes managing Zoho Projects, Desk, CRM, and Zoho One; delivering product demonstrations and user training; troubleshooting issues; supporting workflow automation and integrations; maintaining technical documentation; and coordinating with clients and internal teams for smooth operations.
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