Pacific Office Automation is the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in ten western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, & TX. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.
At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.
Position
Pacific Office Automation is seeking a Technical Account Manager (TAM) to join our team in Seattle, WA.
As an Technical Account Manager (TAM) your responsibility is to support our current client base in a post-sales relationship. This includes all aspects of the Information Technology sale including; post-sales calls, directing the client with on-boarding, conducting network discoveries, and providing technical direction and support. Complete quarterly business reviews, maintain a good working technology relationship with current clients and sales engineers.
This is an on-site position.
Essential Job Duties
- A comprehensive consultation with IT clients at the highest technical levels on a quarterly basis.
- Provide Technical recommendations during the initial sales process, presenting the components of the Maturity Model and assist with a Technology roadmap.
- Work in a team environment with other TAM’s that support our clients.
- Design, write and develop a scope of work for IT applications and hardware installations.
- Facilitate meetings and strategic planning sessions with current clients in order to satisfy, retain and expand our account base.
- Providing training, development, and direction of IT Engineers that support over 200 Outside Sales Representatives.
- Developing and maintaining a 'trusted advisor' relationship with the current IT service desk, sales teams, and clients.
- Ongoing development and understanding of key vertical market trends, regulations, and compliance requirements. Ongoing development of IT and industry knowledge.
Qualifications
- 3-5 years experience as a Technical Account Manager
- Bachelor’s degree in Business, Computer Science, or Management Information Systems
- Net+ Certified, MCP, MCA, MCSE, Cloud, Firewall
- Knowledge of IT managed services, IT Project engineer, sales experience, coupled with management in a technical field
- A good understanding of general IT operations and service management
- Great customer service
- Risk mitigation, security, web technologies, routing, exchange, active directory and servers
- Cloud technologies AWS, Email, and Server migration, VPN technologies, data migration, systems integration, VMware, Hyper V, etc.
Benefits
- Trips, clubs, awards, group events, team building
- Team-player environment
- Matched 401k
- Medical/Dental/Vision/Life insurance plans
- Monthly car allowance
- PTO, Vacation, Sick Leave
- FSA programs/HSA programs
- Compensation: $$60,000-$100,000/year DOE
Our Commitment to Diversity and Inclusion
Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.
#INDSP
#LI-Onsite
Skills Required
- 3-5 years of experience as a Technical Account Manager
- Bachelor's degree in Business, Computer Science, or Management Information Systems
- Net+ certification
- MCP certification
- MCA certification
- MCSE certification
- Cloud certification or experience
- Firewall knowledge
- Knowledge of IT managed services
- IT project engineering experience
- Sales experience combined with management experience in a technical field
- Understanding of general IT operations and service management
- Customer service skills
- Knowledge of risk mitigation and security
- Knowledge of web technologies, routing, Exchange, Active Directory, and servers
- Knowledge of AWS, email and server migration, VPN technologies, data migration, systems integration, VMware, and Hyper-V
Pacific Office Automation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Pacific Office Automation and has not been reviewed or approved by Pacific Office Automation.
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Healthcare Strength — Health insurance is considered comprehensive with multiple plan options and comparatively low costs. Medical, dental, and vision coverage are described as a strong part of the package.
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Retirement Support — The 401(k) match is characterized as strong, with some indications of additional employer contributions tied to goals. Retirement offerings are positioned as competitive relative to common mid‑market packages.
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Strong & Reliable Incentives — Sales incentives can deliver high earnings for strong performers. Upside in quota‑carrying roles is highlighted as a meaningful component of total compensation.
Pacific Office Automation Insights
What We Do
At Pacific Office Automation (POA), we take pride in being a privately held office technology and managed services provider headquartered in Beaverton, Oregon. Since our founding in 1976 by Terry Newsom, we have grown from a small photocopier business into the largest independent office equipment dealer in the United States. Today, we generate approximately $491 million in annual revenue and serve over 40,000 businesses across the western U.S. with a team of about 1,400 employees across 30+ regional offices in Oregon, Washington, California, Utah, Colorado, Arizona, Texas, Nevada, New Mexico, and Idaho. At our core, we offer a broad array of services focused on streamlining workplace operations. These include the sales and leasing of office equipment such as multifunction printers, copiers, fax machines, VoIP phone systems, and mailing equipment. We proudly partner with industry-leading hardware brands including Canon, Ricoh, Konica Minolta, Sharp, HP, and Lexmark to deliver customized solutions to our clients. Our Managed Print Services (MPS) form a cornerstone of our business, allowing customers to outsource print operations for greater efficiency, supply monitoring, device maintenance, and overall workflow optimization. Beyond print services, we have expanded into managed IT services and unified communications. We offer cloud-managed infrastructure, cybersecurity, network management, VoIP phone systems, and digital document management tools. These services are especially valued in sectors that demand high security and compliance, such as healthcare, legal, education, and government. Our IT division also integrates video surveillance systems and supports facilities management with services like EV charging station installations. Our service model emphasizes a strong local presence and fast response times. Each regional branch operates semi-autonomously, staffed with technical experts, account managers, and support personnel trained to resolve customer issues quickly. This decentralized approach enables us to maintain consistent service and support across our large geographic footprint. Our corporate motto, "Problem Solved," reflects our proactive, client-focused philosophy.
Why Work With Us
We’re unique because we offer end-to-end tech solutions under one roof. Our local ownership, rapid growth, and “Problem Solved” mindset create a rare mix of stability, innovation, and autonomy. You’ll grow your skills, make a real impact, be supported every step of the way—and build a lasting career you’re proud of.
