Description
Position Overview
Kimball Health Services & Clinic is seeking a motivated and service-oriented Information Systems Technician to support our hospital and clinic technology systems. This role is responsible for maintaining hardware, software, networking, telecommunications, and related IT systems to ensure smooth daily operations across the organization.
The Information Systems Technician serves as a frontline resource for staff technology needs, providing timely troubleshooting, system support, and technical solutions in a healthcare environment.
We are willing to train the right individual who is eager to learn and grow in the IT field.
Key Responsibilities
Help Desk Support
- Respond to and prioritize user requests related to hardware, software, networking, and computer systems
- Diagnose and troubleshoot technical issues
- Log and track service requests in the problem management system
- Coordinate with software and hardware vendors for service and support
Asset Management
- Assist with maintaining accurate inventory records of IT equipment
- Support evaluation and recommendations of hardware and software purchases
Department & Systems Support
- Install, configure, and perform minor repairs on computers, software, and peripheral equipment
- Assist with management of:
- User accounts
- Microsoft Active Directory
- TCP/IP networks
- Telecommunications systems
- Video conferencing platforms
- Physical access security systems
- Provide rotating weekend and after-hours on-call support as needed
- Serve as backup for other Information Systems staff
Requirements
Job Requirements
Education & Experience
Associate’s degree in Information Technology or related field
OR
Minimum 12 months of related experience and/or training
OR
Equivalent combination of education and experience
We are willing to train the right candidate.
Technical Skills
- Experience with Microsoft Active Directory and TCP/IP networks
- Proficiency in Microsoft Office products
- Web authoring experience preferred
- IT certifications (such as CompTIA A+, Microsoft Certified Professional) are highly desired but not required
- Core Competencies
- Strong analytical and problem-solving skills
- Excellent customer service and communication skills
- Ability to manage multiple tasks and prioritize effectively
- Commitment to continuous learning and professional development
Physical Requirements
- Frequent sitting, reaching, stooping, kneeling, and crouching
- Frequent lifting up to 25 pounds; occasional lifting up to 50 pounds
- Regular use of hands and verbal communication
- Work Environment
- Moderate noise level
- Rotating on-call support as needed
Skills Required
- Associate's degree in Information Technology or a related field
- At least 12 months of related experience and/or training, or an equivalent combination of education and experience
- Experience with Microsoft Active Directory and TCP/IP networks
- Proficiency with Microsoft Office products
- Web authoring experience
- IT certification such as CompTIA A+ or Microsoft Certified Professional
- Strong analytical and problem-solving skills
- Excellent customer service and communication skills
- Ability to manage multiple tasks and prioritize effectively
- Availability for rotating weekend and after-hours on-call support
What We Do
Kimball Health Services is a county-owned, nonprofit hospital and clinic serving Kimball, Nebraska, nearby communities, and patients across western Nebraska, eastern Wyoming, and northeastern Colorado. Its hospital and clinics provide outpatient and inpatient services, surgery, and emergency care. The organization’s mission is to put patients first by delivering accessible, high-quality, patient-centered care, with a focus on supporting its rural communities.
