IT Systems & Network Administrator

Othram gives law enforcement agencies access to advanced DNA testing and forensic tools that can help identify unknown individuals, generate leads, and solve difficult cases.

Our team brings together forensic science, DNA analysis, genetic genealogy, software, and investigative expertise in one connected system. Othram works with federal partners, agencies in nearly every U.S. state, and investigators around the world. Our technology connects with the world’s largest DNA database of people who have consented to forensic genetic genealogy matching.

Othram is seeking a hands-on IT Systems & Network Administrator to manage employee technology, network infrastructure, security systems, and day-to-day IT support. This is an on-site, five-days-a-week-in-the-office position. Othram is a Google Workspace and Apple Mac environment. Strong experience administering Google Workspace and Mosyle is required. This position will also support technology within an accredited forensic laboratory, requiring an understanding (or willingness to learn) the ins and outs of supporting laboratory operations, specialized workstations, instruments, security requirements, and the importance of minimizing disruptions to casework.

What You Get to Do Every Day

Infrastructure

• Administer Othram’s Ubiquiti/UniFi network environment, including switches, wireless access points, firewalls, VLANs, VPNs, and network segmentation utilizing IPv4 and IPv6 protocols.

• Manage Apple devices using Mosyle and Apple Business Manager.

• Maintain network diagrams, equipment inventories, system documentation, and IT procedures.

• Manage the lifecycle of company technology, including purchasing, deployment, assignment, repair, replacement, and secure disposal.

• Support laboratory workstations, instrument connectivity, conference rooms, printers, security systems, and other onsite technology.

• Coordinate infrastructure maintenance and changes with Laboratory Operations, Engineering, Development, Facilities, and external vendors.

• Manage IT vendors, software licenses, subscriptions, contracts, and renewals.

Security

• Administer Google Workspace security, user access, groups, administrative roles, multifactor authentication, and account controls.

• Maintain secure Mac configurations through Mosyle, including device compliance, encryption, patching, and software deployment.

• Support endpoint security tools and respond to account, device, phishing, and network security alerts.

• Conduct periodic reviews of user access, administrative privileges, devices, and software.

• Administer physical security technology, including employee keycards, building access, and security cameras.

• Follow laboratory requirements related to access control, confidentiality, data integrity, documentation, and controlled system changes.

• Partner with Engineering and Development when security issues involve cloud or application infrastructure.

Support

• Serve as the primary point of contact for employee IT support and troubleshooting.

• Provide in-person and remote support for Macs, Google Workspace, software, peripherals, connectivity, and workplace technology.

• Own IT employee lifecycle management for new hires, role changes, transfers, and terminations.

• Create, modify, and disable employee accounts, permissions, equipment assignments, and physical access.

• Prepare and deploy properly configured Macs and equipment before each employee’s start date.

• Recover equipment and securely transfer or delegate Google Drive and email data during offboarding.

• Manage IT support requests, identify recurring issues, and implement lasting solutions.

• Create and maintain knowledge base articles, standard operating procedures, and employee instructions.

Required Competencies and Experience:

• 3+ years of experience in IT support, systems administration, network administration, or a similar hands-on role.

• Google Workspace admin experience.

• Administering MDM, Apple Business Manager, and enterprise Mac deployment

• Experience managing Ubiquiti/UniFi networks.

• Strong knowledge of TCP/IP, DNS, DHCP, VLANs, Wi-Fi, VPNs, firewalls, network segmentation and IPv4/IPv6 protocols.

• Experience with employee onboarding, offboarding, identity management, endpoint security, and asset management.

• Strong troubleshooting, documentation, communication, and organizational skills.

• Ability to work independently and take ownership of issues through resolution.

• Ability to work onsite and provide hands-on support throughout Othram’s offices, laboratory areas, and network facilities.

Nice to Haves:

• Experience supporting a laboratory or similar controlled environment.

• Experience with physical access-control and security camera systems.

• Experience supporting cybersecurity, compliance, audits, and incident response.

• Relevant Apple, Google Workspace, networking, security, or Ubiquiti certifications.

• Competitive salary and benefits package

• Flexible, unlimited PTO

• Opportunities for professional growth within a mission-focused organization

• Work in a collaborative and innovative environment at the forefront of science and technology

At Othram, you’ll work with talented people using science and technology to answer difficult questions and advance justice. The work is challenging, meaningful, and built to make a lasting impact. If you’re curious, driven, and motivated by an important mission, you may find your place here.

Othram is an Equal Opportunity Employer. We believe different backgrounds, experiences, perspectives, and ideas lead to better science, better products, and better outcomes.

Othram is based in The Woodlands, TX. Unless otherwise stated, we prioritize candidates who can commit to being in our office daily.