Gearset's IT team supports 350+ employees across multiple offices and a growing remote workforce. As we pursue an enterprise market, the expectation for a robust, secure, and highly available infrastructure has never been higher. We’re looking for a proactive, detail-oriented IT Systems Engineer to help keep our systems, endpoints, and networks running smoothly while supporting our strategic IT and security projects.
It’s our mission to ensure IT at Gearset is the most remarkable tool for all of us. Enhancing and empowering the work we do, whilst making the most secure option the easy option. To fulfil this mission we need a team that reflects diverse backgrounds, experiences and perspectives. We know that different viewpoints help us build better infrastructure and provide more empathetic support, so we strongly encourage all candidates to apply.
What’s the opportunity for an IT Systems Engineer at Gearset?
Work alongside our Systems Administrator to maintain and enhance of our core systems.
Deepen your technical mastery in endpoint management, networking and scaling enterprise SaaS estates.
Gain hands-on technical experience working on complex high-impact projects, taking ownership of well defined pieces of work within larger strategic projects.
What you’ll achieve
Handle the day-to-day administration and maintenance of MDM and endpoint platforms (Jamf and Intune) to ensure fleet health and patching compliance.
Administer and audit core Identity and Access Management (IAM) and SaaS lifecycles for seamless onboarding/offboarding.
Serve as the primary 2nd line escalation point for our IT Support Technician, analysing systemic trends to reduce recurring tickets.
Create and maintain thorough technical documentation and standard operating procedures.
Troubleshoot office networking infrastructure to ensure consistent connectivity.
About you
A proven track record in related roles such as IT support, Tech Ops or EUC.
Comfortable administering Apple/macOS environments with JAMF our MDM platform.
Strong working knowledge of enterprise SaaS platforms (Google Workspace, Slack, Notion).
Familiarity with security best practises, patch management and access control principals
Excellent communication skills, with the ability to explain complex technical details to both technical and non-technical audiences.
Great to haves
An interest in automation, with the capability or willingness to learn to use scripting languages to optimise processes.
Network troubleshooting and diagnostics skills.
Salary and benefits (the stuff you’d expect!)
Salary is £50k (depending on experience)
- This is a full time opportunity, working Monday to Friday from our Cambridge office with the option of flexible home working (for most of us that looks like 2-3 days a week in the office)
Generous personal development budget for courses, conferences, or whatever is useful to your professional development in the role of up to £1500 per year
Top end hardware provided
Opportunity to join our Long Term Incentive Plan
Free lunch in the office
25 days holiday plus bank holidays (with the option to buy an extra 5 each year)
Company Pension Plan (matching up to 5%)
Bupa health care
Life Insurance & critical illness cover
Discounted gym membership, as well as a range of health and wellness benefits
Skills Required
- Experience in IT support, Tech Ops, or EUC roles
- Administer Apple/macOS environments using Jamf (MDM)
- Experience with Intune and endpoint management
- Working knowledge of enterprise SaaS platforms (Google Workspace, Slack, Notion)
- Familiarity with security best practices, patch management, and access control principles
- Ability to troubleshoot office networking infrastructure and ensure connectivity
- Excellent communication skills for technical and non-technical audiences
- Interest or experience in automation and scripting to optimise processes
- Network troubleshooting and diagnostics skills
What We Do
Gearset is the leading release management tool for Salesforce - the world's favourite enterprise PaaS. There are millions of developers building on the Salesforce platform and we believe that they deserve the absolute best tools to do their job and keep their businesses thriving. At Gearset, we work as a cross-functional company with a laser focus on quality in everything we do. Whether in development, marketing, sales, or customer success, we pride ourselves on building a deep understanding of our users, then solving their problems with a team of smart, pragmatic and focused people. We've recently been voted one of the top 5 best tech companies, and one of the top 10 best mid sized companies to work for in the UK*, and we're bringing that award winning combination of honesty, openness and trust to our brand new Chicago based team. We’re proud of what we’ve built and how we’ve built it. We work as a team, where attributes of openness and honesty are key, as they allow us to have a feedback-driven culture that keeps us always improving. We’re always hiring. Check out our latest Chicago based vacancies to see where you could grow your career with Gearset. *https://gearset.com/blog/gearset-wins-best-company-awards/
Why Work With Us
What drives us is a genuine desire to make the lives of our customers easier by helping each other deliver consistently outstanding work. What makes it all possible are Gearset's values and open collaboration, all helped along by the large dose of fun and the enjoyment we get out of working and spending time together.
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