Core Expectations:
- Manage and maintain IT systems, end-point devices (Windows, MacOS, iOS, etc.), servers, infrastructure, and associated hardware.
- Troubleshoot and resolve system and IT incidents for users in multiple locations/remote.
- Support IT team infrastructure projects such as cloud migrations, network redesigns, and security upgrades following best practices
- Work closely with IT team to support, maintain, upgrade, and resolve system issues in the office and with cloud systems, documenting any completed tasks or changes.
- Deploy and manage workstations and mobile device configuration and policy (company owned/BYOD).
- Test and verify new system changes and report findings, staying up to date with industry IT trends.
Qualifications and Success Factors:
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience.
- 5+ years of hands-on experience in systems engineering / infrastructure administration.
- Strong background in IT hardware, software, and cloud systems including workstations, Office365 apps, cloud services, security systems, and collaboration tools.
- Demonstrated strong experience with IT ticketing systems
- Required experience with MDM solutions (such as InTune). Experience with JAMF a plus.
- Working knowledge with Windows, Mac OS, mobile devices, and other IT peripherals.
- Ability to capture and understand workstation event logs and performance metrics.
- Knowledge and experience with DNS, DHCP, SMTP, and other network systems and protocols.
- Experience managing server rooms, including patch cabling, enterprise network appliances, and servers.
- Understands compliance frameworks (e.g., NIST) to support audit requirements.
- Experience with Active Directory and Entra ID user and group management, Single Sign-On (SSO) and auto provisioning.
- Experience with automation tools and scripting.
- Relevant certifications (e.g., Microsoft, Google, etc.) preferred.
- Strong troubleshooting ability and change-control discipline.
- May require occasional after-hours or weekend work.
Competencies & Skills:
- Operational excellence: dependable delivery, attention to detail, and strong runbook/documentation habits.
- Problem-solving: methodical root-cause analysis and bias for durable solutions.
- Collaboration: strong stakeholder empathy — able to translate technical concepts to business partners.
- Security mindset: proactive risk mitigation, logging, and minimizing blast radius of incidents.
- Adaptability & learning: comfortable in a fast-growing, evolving environment and eager to upskill.
- Ownership & accountability: takes full ownership of systems and communicates clearly during incidents.
- Communication: Excellent communication skills for cross-functional collaboration with scientists, vendors, and non-technical stakeholders
Top Skills
What We Do
Niagen Bioscience (NASDAQ:NAGE), founded in 1999 and formerly known as ChromaDex, is the global authority on nicotinamide adenine dinucleotide (NAD+), dedicated to advancing healthy-aging science. Our world-renowned scientists collaborate with independent investigators from leading universities and research institutions worldwide to explore the full potential of NAD+, a vital coenzyme found in every cell that declines with age and everyday stressors.
Setting the benchmark as the gold standard in scientific rigor, safety, quality, and transparency, Niagen Bioscience is the innovator behind Niagen® (patented nicotinamide riboside, or NR), the most efficient and superior-quality NAD+ booster available. Our ingredient is backed by 35+ human clinical trials and 400+ peer-reviewed studies, making it one of the world's most extensively researched and validated NAD+ precursors.
We offer two distinct product lines:
Tru Niagen®, the number one healthy-aging NAD+ supplement in the United States,* clinically proven to increase NAD+ levels and help people transform the way they age (available at www.truniagen.com)
Niagen® Plus, our premium pharmaceutical-grade NAD+ therapy featuring Niagen™ IV and injectables, available exclusively at clinics with a prescription (www.niagenplus.com)
Our robust patent portfolio protects NR and other NAD+ precursors. As pioneers in NAD+ technology, we continue to demonstrate our commitment to excellence, innovation, and integrity through our two California locations (Tustin and Westwood) and our premier research Laboratory & Innovation Center in Longmont, CO.
Visit www.niagenbioscience.com for press releases, news, and financial information.
Interested in joining our team? Explore career opportunities at https://jobs.lever.co/niagenbioscience
*Based on the top selling dietary supplement brands by revenue per the largest U.S. e-commerce marketplace. (1/1/24-12/31/24)
