Overview
Technologix Group is seeking an experienced; highly customer service oriented process-driven IT Systems Engineer. This position requires a proven track record of exceptional customer service skills with a passion to motivate and grow a team. The ideal candidate for this position is a 'jack of all trades', who enjoys the challenge of working on various technologies. This position is available at our downtown Shreveport office. For certain matches this position could be hybrid / remote with periodic visits to our Shreveport Office through the year.
Essential Duties & Responsibilities
- Review scope of work and manage implementation of projects
- Provide remote and on-site server/workstation support and maintenance
- Install applications and operating systems on customer hardware
- Test new products and technologies prior to deployment
- Create thorough and accurate documentation on all projects and support incidents
- Administer and support Microsoft-based customer networks
- Investigate user problems and identify their source; determine solutions; test and implement solutions
- Configure and install servers, Windows networks, firewalls, switches and other related equipment, devices and systems
Knowledge Requirements
- All Windows desktop and server operating systems
- Active Directory, Group Policies
- Exchange Server
- Microsoft 365 and SharePoint administration
- RMM platforms such as N-Able, LabTech, or Kaseya
- Enterprise-class network equipment such as Cisco, HP, Dell
- Network security products from Fortinet, Cisco, and Sophos
- VMware and Hyper-V virtualization platforms
- Veeam Backup and Replication
- SAN or HyperConverged Storage experience
- Enterprise Anti-Virus platforms such as Sophos, Bitdefender, Webroot, etc.
- All Microsoft Office Productivity Suites – Apple product knowledge a plus, iOS/osX
Qualifications
- 4 + years of experience supporting and implementing network and systems infrastructure solutions
- Professional, Industry, and Vendor certifications are required (examples: MS Server MCSA, MS Desktop MCSA, CCNA Routing & Switching)
- Strong technical knowledge and understanding of SMB networks, infrastructure, and equipment
- Ability to concisely document issues and resolution steps
Perks of working at Technologix:
- Career development
- Comprehensive health and dental plans
- 401(k) with contribution matching
Top Skills
What We Do
Technologix Group has been providing world class IT Solutions and Support to businesses throughout the United States for over 15 years.
As your IT service provider, we partner with your business to ensure Technology is moving you ahead, rather than hindering your team's performance. By applying IT industry best practices and aligning with your company's vision we provide a clear advantage.
We offer a wide array of technology solutions ranging from day-to-day IT support, Cyber Security services, Medical Imaging (PACS) cloud services, VoIP Cloud services, and Cloud Workspaces for employees.
Contact us today to see how we can help your business
