We are seeking intelligent individuals with diverse backgrounds — people, who like to ask questions, solve problems and find better ways to do things.
At KeyBridge, we believe we're only as good as our reputation; after all, we are a respected leader in our industry and 17-time winner of Best Places to Work awards! We want you to like where you work, too. And, if you join KeyBridge, we think you will. Here are just a few of the perks:
- Business casual work environment
- Profit sharing and 401k with employer contributions
- Health, prescription, vision and life insurance
- Vacation and paid time-off
- Culture of caring for our employees, our clients and their patients while having fun along the way
- Promoting team-building with fun; annual family picnic, holiday party, interactive games, luncheon carry-in and even an amusing Halloween costume contest
- On-site fitness center
Position Summary:
The IT Systems Engineer is a pivotal role responsible for maintaining the operational integrity and security of our systems and network, reducing the need for support through system improvements, and providing technical support to our development team. This individual will ensure the seamless operation and maintenance of our IT infrastructure, proactively improve systems to minimize support tickets, and assist in the development and implementation of new technologies to enhance productivity and security.
Key Responsibilities:
- System Maintenance and Security (30%): Regularly update and maintain system and network hardware and software. Perform routine checks, backups, and redundancy tests to ensure system reliability and security.
- Technical Support and Troubleshooting (25%): Serve as the primary technical support for our development staff and end users, identifying root causes and resolving issues efficiently to minimize downtime.
- Strategic Improvements (20%): Proactively identify areas for system improvements and enhancements. Work closely with the IT and development teams to implement solutions that reduce the need for support and enhance system performance.
- Documentation and Training (10%): Maintain comprehensive documentation for system architecture, disaster recovery plans, and routine maintenance procedures. Develop and conduct training programs to enhance staff knowledge and adherence to cybersecurity policies.
- Collaboration and Leadership (10%): Work closely with IT management and cross-functional teams to identify and integrate new technologies that align with business goals. Mentor junior staff and foster a collaborative team environment.
Essential Skills and Qualifications:
- Proven experience in systems administration and IT support, with a strong background in system and network security.
- Excellent troubleshooting skills and the ability to provide support for complex technical issues.
- Familiarity with the latest IT technologies and trends, and the ability to apply these strategically to meet business objectives.
- Strong communication and interpersonal skills, capable of mentoring team members and working collaboratively with various departments.
- Exceptional organizational skills, with the ability to manage multiple priorities and projects efficiently.
Additional Notes:
- This position reserves 20% of the time for ancillary responsibilities, unplanned activities, and interruptions.
- Candidates must be self-motivated, possess a positive attitude, and have a keen attention to detail.
What We Do
We’re engineered to be different. Leveraging a patient-care approach, KeyBridge is transforming the patient billing experience. We have pioneered a truly patient-first approach—coupling uncommonly trained patient advocates with custom technology and data-driven processes designed to help patients pay their balances. We are 100% focused on healthcare—servicing providers, hospitals, physician groups, and other medical specialties.
KeyBridge has earned a 97% patient satisfaction rating—a metric we measure on every patient call. And we deliver business services with results that lead to fanatically loyal clients.
KeyBridge is recognized as a 11-time winner of Best Places to Work by #ModernHealthcare and #InsideARM. We believe in people—and we’re intentional about how we treat ours. We believe a happy work environment results in passionate team members. And passionate team members are how we keep delivering the best possible services to our consumers and clients.
